At some point, you may need to issue a refund for a credit, cash, or comp order. Fortunately, Ludus makes this very easy to do.

To issue a refund, you'll first want to access the specific order either through Search or via Reports -> Orders in your admin panel. If doing a search, you can search by name, email, seat number, or reference number.

Once you're on the specific order's page, you should see something that looks like this:

At the bottom of the order page, select the tickets you'd like to refund. Then in the options dropdown, select Refund selected tickets. It'll ask you to confirm and then hit Submit. A green confirmation message will appear to verify the refund successfully went through.

If you're refunding a credit order, the money will appear back in your patron's bank account within 5 - 7 business days. For cash and comp sales, the order will automatically be refunded. Just remember to keep track of your cash!

Need to see it done? Check out this tutorial!

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