---
title: Concessions Tips and Tricks
slug: concessions-tips-and-tricks
docTags: 
createdAt: 2025-03-05T14:29:48.182Z
---

Look through the following sections for tips and tricks on utilizing Concessions best!

### Pay What You Can

If you wish to set up a "Pay What You Can" item for Concessions, you can do so as a $0 item in the system. Once set up, you can go through the purchase process and add a donation for what the patron can pay.

**To add a donation to a $0 Concessions Item:**

:::::WorkflowBlock
:::WorkflowBlockItem
Go to your Ludus Mobile App and **Log In**. 

Once in, you will go to **Retail** (at the bottom) -> **Sell Items**.
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:::WorkflowBlockItem
From here, you will select your complimentary item for the patron by tapping on that item.

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:::WorkflowBlockItem
Once this item comes up, select **Add To Cart** at the bottom of the screen.

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:::

:::WorkflowBlockItem
Once that item is added to the cart, you will be taken to the processing page.

From here, you can **Add Discount**, **Add Donation**, or simply **Process Order**.

Select Add a Donation below your cart/complimentary item in this case.

::Image[]{src="https://api.archbee.com/api/optimize/-Wjcg2-gpBfUKvBZQaMyV-zGwsEYzqv_xnQvOjXzkRg-20250305-190743.jpeg" size="50" width="1170" height="2346" position="center" darkWidth="1170" darkHeight="2346" showCaption="false"}
:::

:::WorkflowBlockItem
On the discount tab, you can select a set amount of money or enter a custom amount, and also select a Category for the donation (if applicable).

Once finished, select **Add Donation** at the bottom of the screen.

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:::

::::WorkflowBlockItem
Once the donation is added to the cart, you can select **Process Order**.

:::hint{type="info"}
Fees are absorbed by your group on all donations via Retail.
:::



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::::

:::WorkflowBlockItem
To process the order, you can select:

- Card (via the Mobile Reader)
- Cash (collected by you)
- Gift Card (apply as needed)
- Complimentary (apply as needed)
- Manually Enter Credit Card (if no Mobile Reader is present)

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:::

:::WorkflowBlockItem
Finally, you will see the option to share a receipt with your patron by:

- Print (if enabled/connected to your phone)
- Email
- Text

You can ALSO select **No Receipt** if not needed.

Whichever you select will determine how the receipt is shared with the patron. It will look similar to this:

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:::
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### Why don't I see the Retail Option on my App?

If you have logged into your app and do not see the Retail option, be sure to check the following items:

1. Is your app up to date with the latest version?
2. Is Retail something you have access to? It may be that your account access is limited and does not include Retail.
   1. In this case, be sure to talk to the account owner to get that updated if needed.
3. Finally, if you are using the "Quick" login under **More **(top of the account) -> **Mobile Apps **-> **Quick Login **(access codes), this will not show the Retail tab.

### What receipt printer should I use?

The Epson TM-M30iii (must have Bluetooth) is the recommended receipt printer.

::Image[]{src="https://api.archbee.com/api/optimize/-Wjcg2-gpBfUKvBZQaMyV-Xpmk9qL_nUfen7XbbX7gN-20250710-190308.png" size="56" width="742" height="712" position="center" darkWidth="742" darkHeight="712" showCaption="false"}