COVID-19 Templates

response templates for covid 19 we understand canceling or postponing due to sickness can be stressful, so we wanted to help by providing email templates you can send to patrons below you'll find templates for postponements and cancellations, along with instructions on how to mass message patrons feel free to edit the templates to fit your situation postponement after much discussion on how to best serve the cast/crews, audience and community of ludus studios amidst the covid 19 crisis, we have decided to postpone our production of \[insert show title before sending] to a later date as soon as we are able to take a breath and find a date that works best for most, we will send out an email to all of our patrons all tickets will be honored and exchanged for those dates if those dates do not work for you, a refund would be issued we apologize for any inconvenience this date change may cause, but know that we are doing this for the best of our cast/crews and our patrons we hope you will join us at the later date! cancellation after much discussion on how to best serve the cast/crews, audience and community of ludus studios amidst the covid 19 crisis, we have decided to cancel our production of \[insert show title before sending] i assure you, this decision does not come easily besides the loss of performance opportunity for our amazingly hard working cast/crews, our program will also take a heavy financial loss we rely on income from performances to continue doing the work that we do please consider donating all or some of your ticket purchase back to our program to do so, simply respond to this email and we will take the value of your tickets as a donation we truly value your support! send out a mass message to patrons sending a mass message to patrons is easy go to your events https //ludusstudios ludus com/admin/shows php page and click the top options button next to your show in the dropdown, select message enter an email subject and your message if copied from above, simply paste into the message text area (ctrl + v on windows, command + v on mac) hit send message a mass email will then be sent to all patrons who have purchased tickets to your show allow patrons to donate tickets cancelling a show may be a huge financial loss to your program we have a number of programs successfully giving the option for patrons to donate all or some of their tickets one program has already received 10% of their ticket sales in donations if this is something you're interested in, the refunds feature allows you to mark tickets as donated and do partial order refunds note if you do not have the resources to handle email responses, please reach out to ludus support and we can send the email on your behalf to help field all messages learn how to donate tickets https //support ludus com/mark a ticket as donated best practices (recommended) bellow is our help article which goes into more detail on how to handle a reschedule or cancellation rescheduling/postponing or canceling an event docid lxa6jf i cfxak w3nvj