We understand canceling or postponing due to sickness can be stressful, so we wanted to help by providing email templates you can send to patrons. Below you'll find templates for postponements and cancellations, along with instructions on how to mass message patrons. Feel free to edit the templates to fit your situation.

After much discussion on how to best serve the cast/crews, audience, and community of Ludus Studios amidst the COVID-19 crisis, we have decided to postpone our production of [INSERT SHOW TITLE BEFORE SENDING] to a later date.   As soon as we are able to take a breath and find a date that works best for most, we will send out an email to all of our patrons.  All tickets will be honored and exchanged for those dates.  If those dates do not work for you, a refund will be issued.  

We apologize for any inconvenience this date change may cause, but know that we are doing this for the best of our cast/crews and our patrons.  We hope you will join us at a later date!

After much discussion on how to best serve the cast/crews, audience, and community of Ludus Studios amidst the COVID-19 crisis, we have decided to cancel our production of [INSERT SHOW TITLE BEFORE SENDING].  I assure you, this decision does not come easily.

Besides the loss of performance opportunity for our amazingly hard-working cast/crews, our program will also take a heavy financial loss.  We rely on income from performances to continue doing the work that we do.  Please consider donating all or some of your ticket purchase back to our program. To do so, simply respond to this email, and we will take the value of your tickets as a donation.  We truly value your support!  

Sending a mass message to patrons is easy:

Cancelling a show may be a huge financial loss to your program. We have a number of programs successfully giving the option for patrons to donate all or some of their tickets. One program has already received 10% of its ticket sales in donations.

If this is something you're interested in, the refunds feature allows you to mark tickets as donated and do partial order refunds.

NOTE: If you do not have the resources to handle email responses, please reach out to Ludus Support, and we can send the email on your behalf to help field all messages. 

Below is our help article, which goes into more detail on how to handle a reschedule or cancellation.

Safety Checklist

COVID-19 Templates

Sell tickets to an Event

Sell a Collection

Sell a Class Registration

Sell a Pass

Process a Donation

Overview of payment options

Combined carts

Add a donation to a purchase

Add a discount to a purchase

Add a pass holder/membership code to an order

Add patron details to an order

Overview of retrieval options

Box Office View

Can I turn Cash Sales Off?

Box Office Selling

Ludus Manual

Getting Started

Add an Event

Upload Cover Graphic to Event

Attach a Form to an Event

Add an Event About Page

Turn Your Event On and Off

Enable "Coming Soon" or "View Only" Mode On an Event

Hybrid Events

Enable Seat Buffering

Edit an Event

Copy an Event

Set up Tiered or Premium Reserved Seating

Limiting Tickets for Events

Name Your Own Price Tickets

Create Pricing For a Specific Event Time

Copy Ticket Prices From One Event to Another

Edit Ticket Price

Create Password Protected Pricing

Delete a Ticket Price

Recover Deleted Ticket Prices

Grayed Out or Missing Ticket Prices

Attach a Form to a Ticket Price

Attach Meal Options to Ticket Prices

Set up Early Bird Pricing

Custom Fees on Tickets

Ticket Prices

Add a New Event Time

Edit an Existing Event Time

Attach a Subtitle to an Event Time

Manually Mark an Event Time as Sold Out

Mark an Event Time as Admin Only

End Times for Events

Change the Seating Chart or Capacity for a Specific Event Time

Enable Arrival Times

Event Times

Reset an Event Trigger

Set Triggers on an Event

Printed Tickets

Digital Tickets

Will Call Tickets

Limit Ticket Retrieval Options for Patrons

Ticket Retrieval Options

Ticket Transfer FAQ's

Enable and Disable Ticket Transfers

Patron-to-Patron Ticket Transfers

Set Up Arrival Times

Track Access Code Usage in Reports

Access Codes

Send an Email to Ticket Holders

Schedule an Automated Email for Ticket Holders

Event Messaging

Set Up Event Categories

Event Category Manager

Edit/Delete Event Categories

Add/Remove an Event From a Category

Link to a Category

Event Categories

Create a Reservation

View Reservation List

Edit a Reservation

Release or Unreserve Seats

Sell Reserved Seats

Apply a reservation template to an event

Reservations

Extra Income and Ads

Add an ad/graphic to tickets

Edit/delete and ad from tickets

Copy a ticket ad from another event

Ad Manager

Event Printables

Ludus Protect

Enable or Disable Refund Protection

Create Referral Links

Share an Event

Sort Events

Look Up a Past Order

Refund or Release an Order

What happens if I request to refund a patron's fees?

Exchange an order

Upgrade or Downgrade an Order

Resend order confirmation email

Reprint/resend a ticket order

Apply Student Credit to an order

Edit patron details on an order

Add notes to an order

Order Details

Check-In/Scan Tickets for an Event

Preview Your Event

Rescheduling/postponing or canceling an event

Event FAQ's

Comp/Free Student Tickets

Graduation Tickets

Set up a School Dance (Prom)

Silent Auctions

Event Tips and Tricks

Events

Add a Collection

Attach a Form to a Collection

Place limits on a Collection

Edit a Collection

Copy a Collection

Sort Collections

Add Fees to a Collection

Edit Fees on a Collection

Sort Fees for a Collection

Delete Fees on a Collection

Settings for Collection Fees

Attach a Form to a Fee

Collection Fees

Set Triggers on a Collection

Create an Access Code for Collections

Edit an Access Code for Collections

Copy Access Codes from another Collection

Disable an Access Code for Collections

Limit usage on Access Codes for Collections

Collection Access Codes

View Collection submissions

Message all purchasers for a Collection

Enable Coming Soon mode for a Collection

Share a Collection

Archive a Collection

Raffles

Sell Advertisements for a Program

Set up a Summer Camp

Collection Tips and Tricks

Collections

Add a Class

Attach a Form to a Class

Enable "Coming Soon" mode for Classes

Place limits on a Class

Edit a Class

Copy a Class

Add Fees to a Class

Edit Fees on a Class

Sort fees for a Class

Delete Fees for a Class

Attach Fees to a specific Class Time

Choose Adult versus Under 18 Registration Fees

Restrict access for Class Fees

Attach a Form to a Class fee

Settings for Class Fees

Class Fees

Add a Class Time

Edit a Class Time

Delete a Class Time

Set up recurring Class Times

Customize how a Class Time is displayed

Make Class Time admin only

Mark Class Time as full

Override total attendee slots for single Class Time

Class Times

Set Up Categories for Classes

Classes Category Manager

Edit/Delete Classes Categories

Add/Remove an Class From a Category

Class Categories

View/Edit Student Profile

Ask questions of Class registrants (Student profiles vs. Form submissions)

Student profiles

Set Triggers on a Class

Create an Access Code for Classes

Edit an Access Code for Classes

Copy Access Codes from a previous Class

Disable an Access Code for Classes

Limit Usage for Access Codes for Classes

Class Access Codes

Print a Class roster

Global Class Roster

View a Class roster

Send a standard message for Classes

Send an automated message to Classes

Additional Parties

Messaging for Classes

Classes