Creating a Pass Renewal

to begin with, for pass renewals, you will want to first ensure that you have created your new passes if the pass is for assigned seating events, the seat charts must match between this season and last season, as well as the number of performances offered on each pass create your first renewal contact support via chat or email to have pass renewals activated once it is activated, you will be able to click pass renewals to get started you will be taken to the renewal dashboard, where you will be able to adjust settings for the renewal customer support will provide a link for you to create your first renewal you will be prompted to enter a name for the renewal if you are renewing more than one pass, then you will want to give this a specific name to help identify exactly what pass this is for ie adult first friday season ticket if you are renewing just one pass then this can be given a general name select the current pass and new pass from the drop down and click continue match performance days from the old pass to the new pass and click continue match the pricing for the passes and click continue select the options you wish to use for this particular pass renewal (note if you are renewing several different passes, you can have different settings for each) options here include allowing changes to be made to the pass self service (patrons can change the reserved pass) box office only renewal start date renewal end date renewal timezone email notification content (specific to this pass renewal) click finish when you have made these selections your pass renewal will be generated (this may take some time), and you will be returned to the renewal dashboard where you can see the prepared renewal if you have additional passes to renew, repeat the steps above until all your passes are set up for renewal note if you are renewing flex passes , you will not need to match up pricing or event dates as part of the setup of the renewal