---
title: Donation FAQs
slug: donation-faqs
docTags: 
createdAt: 2025-12-19T17:15:28.151Z
---

## FAQ's

### What are the fees?

Donations are different from ticket sales. By law, we're not allowed to pass fees onto patrons when they make a donation. If a patron makes a $10 donation, then their card will be charged a flat $10.

For your program, the donation fee is simply what we're charged for credit card processing, which is: 3.5% + $0.50 / transaction. For example, if a patron makes a $10 donation, you'll receive $9.15. 

### Can patrons be asked to cover the fees for Donations?

 Donations made through the Fundraising page ask patrons whether they would like to cover the processing fees.  

Donations made as part of another order (such as a donation during a ticket order) do not currently offer this option.

### How do we collect donations?

Once Donations are turned *on* for your portal, you are able to collect donations on both the patron side and the admin side. 

*Suggested Article*: [Fundraising Settings](docId:40lAZfhb0rvBbQzp7IEd4)

Donations can be collected at checkout, or a separate transaction (by selecting the "Donate" tab).

### How do we receive our donations?

This depends on how you choose to receive ticket sales proceeds. 

If you're receiving *direct deposits*, then donations will simply be deposited into your bank account on the schedule you set, along with your ticket sales.

If you're receiving *paper checks* at the end of your events, we send you a separate donation check at the beginning of every month for the previous month's donations. 

*Suggested Article*: [Check payout schedules](docId:1S5cd5eeRjGiL6ek_ipaq)