---
title: Enable or Disable "Tickets in the Mail"
slug: enable-or-disable-tickets-in-the-mail
description: Learn how Ludus' "Tickets in the Mail" feature simplifies the ticketing process for organizations by printing and mailing event tickets directly to patrons. Enable or disable this convenient feature in your account settings. Patrons can choose to pay an e
docTags: 
createdAt: 2023-08-16T20:24:37.266Z
---

In an increasingly digital world, it is still nice to receive physically printed tickets as a memento of the experience. If your organization does not offer printing or simply does not have a thermal ticket printer, Ludus has you covered. "Tickets in the Mail" is a feature completely fulfilled by Ludus. You don't have to do anything beyond enabling the feature.

When turned on, **patrons can choose to pay an additional $4.95 per order **to have their tickets printed and sent directly to the address they entered at checkout.

:::hint{type="warning"}
We can resend the tickets if lost in the mail. Additionally, [Support](docId\:IeowLbnIM0_Q6illmOiep) is able to send digital tickets to the patron.
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![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/-zEek3FuL-G8HVbWY2731_thermal-ticket.jpg)

### Enable/disable "Tickets in the Mail"

By default, this feature is turned on for your account. To disable/enable this feature in the future:

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Click the **Settings wheel icon** (⚙️) in the upper right-hand corner of your admin panel.
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Click the tab titled **Labs**.
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For the section titled **Tickets in the Mail**, click **On** or **Off** accordingly.
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Click **Save** at the bottom of the page.
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:::hint{type="warning"}
*** If this option is enabled***, patrons can add it to their order up to 14 days before the event. This ensures adequate time for the tickets to arrive in the mail for your patrons. The entire process is handled by Ludus support, so you don't have to worry about a single step. Patrons can add it to their order up to 14 days before the events.
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