---
title: Exchange an order
slug: exchange-an-order
description: Learn how organizations can facilitate ticket exchanges within Ludus with this comprehensive document. Discover the step-by-step process, from looking up the order to confirming the exchange, including selecting new seats and addressing refund or payment 
docTags: 
createdAt: 2023-08-28T15:02:41.662Z
---

Whether you permit exchanges is at your organization's discretion. Within Ludus, you can exchange tickets for a different seat at the same event time, for a different event time within the same event, or for a completely different event. Check out the steps below to learn how to make an exchange.

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To look up the order, navigate to the **Search Bar/Magnifying Glass **and enter the patron's name.

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Next, **select** the correct order to open and access the exchange function.

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*Suggested Article*: [Look Up a Past Order](docId:9ksa95DGMRaTRuLtieZgS)
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Once the order is selected and opened, scroll down to the section titled "**Tickets**" and select the ticket(s) you wish to refund.

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/sHGlGqMKwTKgr_RL0LQGP_exchange-an-order-archbee-document.png)
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Click **Exchange**.
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Choose the new event/event time from the list of options.

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/DGEDhJTPVetGRrMNLQcTs_exchange-an-order-archbee-document-1.png)
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Choose the new seats from the seating chart. (This step will disappear for general admission events)
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Use the dropdown menu at the bottom to verify the ticket type. For example, if you originally had an adult ticket and are exchanging it for a senior ticket, you can change using the dropdown menu.

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/dbCS0IKrcmDJnBOLZfhRR_exchange-an-order-archbee-document-2.png)
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Verify the exchange details to ensure everything looks correct, then click **Confirm Exchange** to finalize. 

***Optional:*** Insert order details as to why the exchange was made

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If you went up or down in price value during step 6, you might have a refund due or need to collect payment. For cash payments, it will show the amount owed/due in cash. For card orders, the refund will be made to the card used at checkout. For card orders that require additional payment, card information must be captured again.
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