Account Settings
General Settings
3min
The General Settings tab is the home for all of the basic information such as your program name and contact information. Additionally, you can enable/disable features from this page. Check out the listing below to learn what each setting means.

- Program Name - The name of your organization/program. This will appear on tickets and throughout the Ludus ticket-buying experience. Suggested Article: Change your Program Name
- Subdomain - Where your patrons can access your Ludus page. (e.g. manual.ludus.com) *Please contact support via live chat or [email protected] to change your subdomain. Suggested Article: Change your account subdomain
- Facebook and Twitter Page - Link to your Facebook page on your events screen. Suggested Article: Create links to your Facebook/Twitter/Instagram
- Contact Email - An email for patrons to contact you at. This will also be the default reply email for any manual messages sent. Suggested Article: Event Messaging
- Phone Number - A phone number at which patrons can contact you.
- Address - Address for your organization.
- Default Country - The country in which your organization exists.
- Default State - The state location of your organization.
- Timezone - Timezone for your organization. You will want to use your local time and ensure proper use of Triggers and availability.
Note: When choosing a subdomain, it is recommended to use the name of your group (or an abbreviation of your group's name). This is preferable over the event name, as that might change throughout your time using Ludus.
Features
Note: For each feature listed below, click Yes to enable and No to disable.
- Display tooltips - Choose to show or hide tooltips when you hover over items in your admin panel. Suggested Article: Enable/disable Tooltips
- Alumni Info - Ask patrons if they are alumni when checking out. Suggested Article: Collect alumni information
- Cash Tender Calculator - Display a cash tender calculator when accepting cash payments through your admin panel. Suggested Article: Disable/enable cash tender calculator
- Accessibility Notes on Checkout - Users and admins can add accessibility tones to the patron's profile while checking out on an order. Suggested Article: Collect accessibility notes during checkout
- Partial payment Fee - Pass the LudusConvenience fee on or absorb them for partial payment of Invoices. $1.00 per partial payment.
- Require Phone Number - Require patrons to fill out their phone number to purchase tickets and passes, register for classes, and make donations. Name and Email are required by default.
- Require Address - Requires Patrons to fill out their address to purchase tickets and passes, register for classes, and make donations. Name and Email are required by default.
- Seats Display - Choose between Seats Left or Seats Sold to view real-time availability for your shows on the Admin panel.