---
title: Joining & Adding Patrons to the Waitlist
slug: joining-and-adding-patrons-to-the-waitlist
docTags: 
createdAt: 2024-01-18T16:47:06.569Z
---

When an event has sold out and the Waitlist feature is enabled, patrons can join the waitlist as needed. Additionally, the account admin can also add patrons to that waitlist via the admin site.

## Join the Waitlist

Patrons will be able to join the waitlist via the patron site as events and event times sell out. The following steps will show how they can join the waitlist and what information is collected when they join.

::::WorkflowBlock
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Once a patron arrives at your Ludus account and the event time they desire is sold out, they will see a similar image to the one below, with the ability to **join the Waitlist** available next to the **Sold-Out** notification.

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/9kMZNMiATsmL32s76XWbB_ludus-ludus-manual-5.png)
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:::WorkflowBlockItem
Once they click on the Join Waitlist button, patrons will be asked their:

- First Name
- Last Name
- Email Address
- Phone Number
- How Many Tickets 

When that information has been filled out, they can **Confirm & Join the Waitlist. **

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/MFzYKPG9NH70dMxbzsSic_screen-shot-2024-01-18-at-120319-pm.png)
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:::WorkflowBlockItem
After confirming, patrons will see a green check on the Ludus site and a Notice letting them know they have successfully joined the **Waitlist** for your event.

Additionally, they will receive an email confirmation and a text to the number and email provided letting them know their spot has been reserved in the queue.

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/ANzTTSod8UtusadAXLNXr_screen-shot-2024-01-18-at-120525-pm.png)

::Image[]{src="https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/NeYetpwIyCITpimDPSRSz_screen-shot-2024-01-18-at-120545-pm.png" size="68" width="1080" height="1074" position="center" darkWidth="1080" darkHeight="1074" showCaption="false"}
:::
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:::hint{type="info"}
When a patron chooses to enter the Waitlist, they will see the following note below the confirmation button:

"*By entering your contact information above, you agree to receive communication from Ludus regarding your waitlist status. You will receive an email and/or text message when your waitlist status changes. Message and data rates may apply. The recipient may reply HELP for support, STOP to opt out of text messages.*"
:::

## Add a Patron to the Waitlist

While patrons can add themselves to the **Waitlist** via the patron site, you might have a patron call the box office if they require assistance with being added to it as well. In this case, you can add those patrons via your admin panel. 

To add patrons to the **Waitlist** on your admin panel, you will want to:

::::WorkflowBlock
:::WorkflowBlockItem
Navigate to the **Event** and **Event Time** with the **Waitlist**. Once there, you will see the blue Waitlist button. 

Select that button to progress forward and add the patron to the Waitlist.

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/y7ek7EZXYJfnr8D9Jf98f_screen-shot-2024-01-18-at-112756-am.png)
:::

:::WorkflowBlockItem
Once on the Waitlist management page, you will be able to select **+ Add to Waitlist**. 

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/XGzN14FMSbvDWOt9z6EZQ_screen-shot-2024-01-18-at-21624-pm.png)

Once you click that button, you will be prompted to fill out the same information that is reflected when patrons request to join the **Waitlist**.

::Image[]{src="https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/_yjHUlL5Q7bulhsn6QnaA_screen-shot-2024-01-18-at-21644-pm.png" size="38" width="698" height="1186" position="center" darkWidth="698" darkHeight="1186" showCaption="false"}
:::

:::WorkflowBlockItem
Just like on the patron site, when you add someone to the Waitlist, you will see the green check mark that they have been added (at the top) and the patron will receive a confirmation email.

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/x2m0xzZmwwB7xeuSZBnSP_screen-shot-2024-01-18-at-21950-pm.png)
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