---
title: Limit Ticket Retrieval Options for Patrons
slug: limit-ticket-retrieval-options-for-patrons
description: Learn about the three ticket retrieval options in Ludus - print, digital, and Will Call - and how box office admins can customize them for patrons. Discover how admins can easily manage retrieval options through the event settings page, ensuring a seamles
docTags: 
createdAt: 2023-09-17T17:33:50.883Z
---

There are three main options for ticket retrieval in Ludus: print, digital, and Will Call. As a box office admin, you will always have all three options at your disposal. However, you may wish to remove certain options for patrons. Let's say you don't wish to manage a Will Call. You can remove that option for patrons, and they will have to either print their tickets or receive them digitally via text or email.

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No matter which retrieval options you allow or remove, you will always be able to pull and view a full listing of your patrons for each event. 
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To choose which retrieval options are enabled:

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On the main **Events** tab, scroll to the event for which you'd like to choose the settings and click **More** --> **Settings**. (This is the same page you will see when you are first setting up an event from the **+Add Event** button).

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/wQjGjjxLL5VBUh5SBOlqS_screen-shot-2023-09-17-at-123907-pm.png)
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Scroll to the section titled "Retrieval". If a box is checked, it will be available for patrons. If a box is unchecked, it will be unavailable for patrons. Mark the boxes as desired.

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/gwDkqHVKjBOiOTjb7dbWg_screen-shot-2023-09-17-at-124222-pm.png)
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Click **Save Settings** at the bottom of the page.
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