Ludus Pricing Table
Ludus is 100% free to your program when you pass fees onto patrons. There are no setup fees, hidden costs, annual costs, fees to send your funds, minimums, etc.
What are the fees for using Ludus?
Here is a breakdown of our fees:
Category | Pricing |
|---|---|
5% + $0.75/item | |
3.5% + $0.50/donation (absorbed) (0% w/ Donor Tips feature) | |
2.9% + $0.30/transaction | |
5% + $1.25/transaction | |
5% + $1.25/payment | |
Micro Fees (for items $3 or less — overrides regular fees) | $0.50/item (Tickets, Collections, Add-Ons, Passes, and Donations) |
Macro Fees (for Collection/Class items that are $200+) | 3.5% + $0.50/item (Collections & Classes) |
Cash Sales | $0 (no fees on all items) |
Comp & $0 Tickets | $0 (no fees on all items) |
Premium Features (Marketing, Classes, Embed Widget, Ask My Data+, Fundraising+) | +$0.05/Premium Feature * |
Funds Payout (paper check or direct deposit) | $0 |
Stop Checks or Check Re-Issues | $0 |
Customer Support | $0 |
Seating Chart Changes | $0 |
Chargebacks | $0 (Ludus handles all chargebacks) |
Hardware | All hardware is optional and is not required to use Ludus. See "Hardware" below for a list of items Ludus sells if needed. |
*The five-cent premium feature increase only applies to items that fall under the standard “5% + $0.75" pricing category. All other fee categories remain unchanged.
Categories Explained
- Tickets — Any event ticket, whether reserved seating or general admission.
- Collections — Our feature allows you to collect payments for things beyond tickets like member dues, trips, class registrations, and more.
- Add-Ons — Additional items that can be sold alongside tickets, like merchandise.
- Donations — Earn additional income from your patrons at checkout or via the "Donate" tab on your ticketing website.
- Passes — Offer special packages to patrons, such as flex or season passes.
- Cash Sales — For in-person sales via your admin box office tools.
- Comp and $0 Tickets — For in-person sales via your admin box office tools, or if tickets cost $0.
- Marketing — Unlock unlimited email Campaigns and Audiences for an additional $0.05 to your Ludus base fee (passed on to patrons or absorbed by you).
- Embed Widget — Embed a Ludus selling widget into your own website for an additional $0.05 to your Ludus base fee (passed on to patrons or absorbed by you).
- Funds Payout — Receive your proceeds via paper check at the end of your event, OR via direct deposit daily, weekly, or monthly.
- Stop Checks or Check Re-Issues — if we send you a check and it gets lost in the mail, we'll simply send a new one at no charge.
- Customer Support — Our friendly, proactive support is always available to you and your staff at no extra charge.
- Seating Chart Changes — Never pay for seating chart changes.
- Chargebacks — When patrons don't recognize a charge or accidentally charge back their order, we handle it and provide proof to their bank to fight the chargeback. No extra fee or work on your end.
Billing
Some items in Ludus are billed and aren't included in the fees. These are billed to the card set up under your Payments & Billing in account Settings.
Suggested Articles: Payments & Billing and Billing
Item | Pricing |
|---|---|
Letters | $.99/Letter |
Micro Fees Explained
You may not have seen Micro Fees with other services before — this is our answer to lower-priced items such as children's tickets, order add-ons like candy grams or roses, and small donations usually made when a patron is rounding up their order at checkout. These fees are for items $3 or less — overrides regular fees.
Example: Tyler buys a $3 child ticket. He pays $3.50 total. Instead of the higher ticket fee rate of 5% + $0.75, the fee is $0.50 flat.
Macro Fees Explained
For higher-priced items within our Collections and Classes feature, we offer an automatically reduced rate for items $200+, so you pay less in fees.
Example: Tyler registers for a class that is $250 — the fee on that registration would be $9.25.
Hardware (Optional)
If you are looking to purchase hardware from Ludus, below is what we currently sell directly. All hardware is optional when using Ludus and is not required to operate online or in-person sales.
Item | Price |
|---|---|
Standard Terminal BBPOS WisePOS — in-person payment machine for tap-to-pay, chip, Apple Pay, Google Pay | $299.00 |
Payment Terminal Ethernet Dock — if needing to hardwire the Payment Terminal | $59.00 |
Mobile Readers— Allows chip, tap, swipe, and Apple/Google Pay. Requires Bluetooth connection to a separate mobile device. | $79.00 |
Boca Thermal Ticket Stock | $25/bundle of 1,000 tickets |
DYMO Thermal Ticket Stock | $25/bundle of 500 tickets |
Ticket Scanners
Ludus does not sell ticket scanners directly. You can either use our free ticket scanning apps (Suggested Articles: Ludus Mobile), or purchase physical scanners based on our recommendations below:
- For high speed, high-quality scanning you see at major venues, we recommend Zebra scanners, specifically the Zebra TC21/TC26 models with Android built-in: https://posguys.com/mobile-computers_6/Zebra-TC21-TC26_3768 These are standalone and don't require separate devices.
- For other scanners, Amazon sells quite a few. You'll want to ensure the scanner is Bluetooth enabled (since it needs to work with the app still downloaded on a mobile device), can read QR codes, and is camera-based so it can scan codes on digital screens. If the scanner has USB capabilities, you can also use our web-based scanning tool, but will need a web browser open with the scanning tool pulled up.
Thermal Printers
For thermal printing, a Boca can be purchased directly from Boca at https://bocasystems.com You can ask for the Ludus discount which is ~20% off.
Depending on your budget, we recommend the Boca Lemur-S for a full-ticket printer. Boca has rolled out some lower-priced models you can explore with their sales team which may be a good fit as well. We can support any Boca model.