---
title: Mark a ticket as "donated"
slug: mark-a-ticket-as-donated
description: Learn how to handle donation requests from patrons who wish to contribute the cost of their ticket instead of receiving a refund. This document provides step-by-step instructions for admins on how to mark a ticket as donated, including searching for the p
docTags: 
createdAt: 2023-09-06T16:32:27.890Z
---

Patrons might request to donate the cost of their ticket to your program rather than receive a refund. We've made this request easy to handle using the *Refund* / *Release* feature.

## Mark a ticket as *donated*:

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Use the search bar at the top of your admin panel to look up the patron
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From the list of orders, select the one you'd like to mark as donated
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Scroll to the section titled "Tickets" and click each applicable ticket.

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/3o246hm_fPERB7INvfsCJ_screen-shot-2023-09-07-at-40021-pm.png)
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Click **Refund/Release**.
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From the pop-up menu, navigate over to the **Release** tab.

::Image[]{src="https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/rSPSeMvhOxT1F_ocwCmnw_screen-shot-2023-09-07-at-40211-pm.png" size="52" width="359" height="344" position="center" showCaption="false"}
:::

:::WorkflowBlockItem
Check the box for "Mark as donation" and click **Submit**.
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