Membership Renewals

patron membership purchases and renewals when a membership is set up to be auto renewing, it is purchased online using a credit card this could be monthly, every 3 months, every 6 months, or yearly when one of these recurring memberships is purchased with a credit card, that membership will auto renew indefinitely until the patron cancels the membership when a recurring membership is purchased by credit card, the patron will receive an email 7 days prior to the membership renewal, along with a link to manage the recurring payments additionally, memberships that don't have a payment card on file, such as those paid in cash or by comp, will receive an email to renew 7 days before the membership expiration, allowing them to renew by adding a credit card memberships can be canceled at any time by the patron by accessing the manage your recurring payment link in the email when accessed, patrons will see the screen below, where they can do the following cancel the membership update the payment method, including updating/changing credit cards edit the billing information see a history of charges for the membership note if a patron originally paid for their membership renewal via cash, they will receive an email that looks like the image below through this email, they can provide their payment information! renew a recurring membership in the box office via the admin panel memberships can also be renewed via the admin panel to allow paying by card, cash, check or any other method you accept should the patron wish to not renew online to renew as via the admin panel open the patrons record via the global search tool this can be done by name or email address you can select the patron either from the patron section or from the passes results after opening the patron record click on the pass to renew this will open the membership page click the renew button to renew the membership you will be able to take payment via all payment methods and can comp the membership as well the next due date will be updated at this time