Box Office Selling

Overview of payment options

2min

Online Sales (Patron Self-Serve)

When patrons purchase tickets online themselves (self-serve), they are able to select from the following payment methods:

  • Card (credit or debit) — all major card brands including Visa, MasterCard, American Express, and Discover.
  • Apple Pay — Patrons will be given an Apple Pay option if their browser/device supports Apple Pay
  • Google Pay — Patrons will be given a Google Pay option if their browser/device supports Google Pay

At the Box Office (In-Person)

If you are processing sales in person or over the phone at your box office, you'll use your Ludus admin panel. Patrons can pay by:

  • Card (credit or debit) — all major card brands including Visa, MasterCard, American Express, and Discover.
  • Cash — as an admin, you and your sellers have the ability to mark sales as "Cash".
  • Contactless — Ludus Payment Terminal is required for contactless payments like Apple Pay, Google Pay, and tap-to-pay methods in-person. A Payment Terminal can be purchased in your admin panel under More -> Supplies Shop. Suggested Article: Payment Devices
  • Custom Payment Methods - Set custom fields for payments such as "Check" Suggested Article: Add Other payment options
  • Invoice - Admins can issue an invoice for payment for Events, Collections, or Classes. through the admin panel so payment can be taken later either online or in person. Suggested Article: Create/Send an Invoice for an order