---
title: Patron History
slug: patron-history
docTags: 
createdAt: 2024-07-16T18:16:24.031Z
---

The patron history tab, located on a patron's profile is where you can see a list of items related to the patron.  

This information can be helpful if a patron has called about an order, or if you have questions about who made a change to the account. Or even if they received a marketing email.

The following action items are reported on the patron's history.:

- **Cart Activity**:
  - **Added tickets to a cart**: Includes the number of tickets.
  - **Abandoned Cart: **Generally following an "Added Tickets to a cart" message. Indicates the purchase was not completed and that an email was sent to bring them back to create and complete an order
  - **Abandoned Success**:  Indicates that the patron used the link in the Abandoned Cart Email to complete an order.
  - **Placed Order**: Indicates a successful order of an event, collection, or class was placed and how (Online vs. Box Office) 
  - **Placed Pass Order**: shows the passcode and pass name as well as how purchased (Box Office / Online)
  - **Transferred items**: Lists when an item is transferred by the patron with old and new order ID along with the email of the patron it was transferred to.
  - **Donated**: Showing amount and how processed (Online vs. Box Office)
    -
- **Patron Profile Activity**:
  - **Edited Patron info**: indicates that the patron information was updated and by which Admin.
  - **Relationship Created**
  - **Relationship Edited**
  - **Relationship Deleted**
  - **Patron Merged**
  - **Edited Own Info**
- **Membership related**:
  - **Received Membership Renewal**
  - **Received "Payment Info Needed" email for membership renewal**
- **Marketing Items**:
  - **Subscribed/Unsubscribed: **Will appear any time the status is changed, and state if an admin made the change
  - **Received Email**: shows when a marketing or automation email was received by the patron and the name of the email.
  - **Opened Email:** includes the email subject and time.
  - **Clicked Link in Email**
  - **Bounced**: Lists when an email bounces.