Payment Descriptors
1 min
When a patron purchases an item through your Ludus account, depending on your payout method, they will see one of 2 things for their payment descriptor:
- Paper Check payout accounts - These will show as LUDUS.COM * [Your group's name] for the descriptor.
- Example: LUDUS.COM * STAGE PLAYERS
- Direct Deposit payout accounts - These will show just your account's name as the statement descriptor
- Example: STAGE PLAYERS
We also have a few resources for patrons trying to find out what the chart is on their account:
On ludus.com: https://hello.ludus.com/charge-on-card In the Ludus Manual: https://support.ludus.com/why-do-i-have-a-charge-from-ludus