After a patron completes their order, they may see an optional promotional offer on the confirmation page below the main actions of retrieving their tickets. This does not affect their tickets, payment, or checkout experience, nor is it required for a patron to interact with it — they can simply ignore it, or can claim an offer if they see value in it.

Why are post-purchase offers being shown?

These offers provide an additional revenue stream that helps us keep costs low for organizations using Ludus. They appear only after checkout is fully complete and can be ignored.

Do these offers affect the purchase process?

 the order is confirmed and payment has gone through. It does not change the speed, flow, or outcome of the purchase.

Yes. Patron data is not sold or shared with 3rd parties, which is against Ludus’s privacy policy and terms of service. Temporary encrypted checkout session data is used for targeted offers for relevancy.

No. They are entirely optional. Patrons can ignore the offer and leave the page.

Do these offers add anything to a patron’s order?

No. Nothing is added automatically. To accept an offer, the patron must explicitly opt in by clicking the button and following the offer claim process.

Does this change the cost of tickets or fees?

No. Pricing, fees, and the purchase itself remain the same.

Because the offer supports the Ludus platform and helps keep costs low for all organizations, it is enabled globally and cannot be disabled individually.

, the simplest explanation is: The offer appears after checkout is complete and can be ignored entirely. It doesn’t affect your purchase in any way.

Are inappropriate 18+ offers and other categories blocked?

Yes. We worked with our account manager at Rokt to block all verticals unsuitable for our market, such as adult, gambling, credit loans, etc.

How do I share my Console Logs with Customer Support?

Post-Transaction Ads

Local Network Access Restrictions in Chrome

Ludus Manual

Getting Started

Add an Event

Upload Cover Graphic to Event

Attach a Form to an Event

Add an Event About Page

Turn Your Event On and Off

Enable "Coming Soon" or "View Only" Mode On an Event

Hybrid Events

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Copy an Event

Set up Tiered or Premium Reserved Seating

Limiting Tickets for Events

Name Your Own Price Tickets

Create Pricing For a Specific Event Time

Copy Ticket Prices From One Event to Another

Edit Ticket Price

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Delete a Ticket Price

Recover Deleted Ticket Prices

Grayed Out or Missing Ticket Prices

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Attach Meal Options to Ticket Prices

Set up Early Bird Pricing

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Ticket Prices

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Ticket Retrieval Options

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Access Codes

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Extra Income and Ads

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Copy a ticket ad from another event

Ad Manager

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What happens if I request to refund a patron's fees?

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Order Details

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Rescheduling/postponing or canceling an event

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Graduation Tickets

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Events

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Raffles

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Collections

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Classes Category Manager

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Student profiles

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Additional Parties

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Can I add a policy acknowledgment to my registration?

Classes

Enable donations

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Donations

Fundraising