Processing Renewal Sales as an Admin
Processing a sale or renewal as an administrator can be done either through the Renewals dashboard or via the patron record.
Selling via the Patron record
Search for and open the patron record via the global search bar at the top of your admin panel.
On the patron record, scroll down to the Renewals section as seen here:
Click on the renewal that they wish to purchase. The renewal will open, and here you can click the Renew button to renew or make changes.
Once the order is correct, click Renew Pass to proceed to take payment.
Selling via the Renewal Dashboard
Click View on the Renewal Dashboard. This will open a list of all renewals.
Use the search bar to look up the patron's name.
Click View Details next to the pass to open the renewal.
Click Renew to be taken to review the pass and to edit the order if needed.
If the order is correct, click Renew Pass at the top of the page to process payment.
Please note that if you are renewing an existing season ticket, the sale should be made via the patron record or the renewal dashboard.