---
title: Refund a Concessions Item (via the admin panel)
slug: refund-a-concessions-item-via-the-admin-panel
docTags: 
createdAt: 2025-03-06T18:43:45.795Z
---

To refund an item via the admin panel, go to **Concessions** (at the top of your account) -> **Reports**.

### Refund on the Admin Panel:

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Go to **Concessions** (at the top of your account) -> **Reports**.

::Image[]{src="https://api.archbee.com/api/optimize/-Wjcg2-gpBfUKvBZQaMyV-UReq6S2flr4_k-5WJedjz-20250306-190356.png" size="84" width="2832" height="1102" position="center" darkWidth="2832" darkHeight="1102" showCaption="false"}

Scroll down to Transactions, and select the item you wish to refund.

![](https://api.archbee.com/api/optimize/-Wjcg2-gpBfUKvBZQaMyV-KAfLGyfApcpfQIiygt0aX-20250306-190509.png)
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Once selected, you will be brought to the item order page. 

From here, select **Issue Refund** at the top.

![](https://api.archbee.com/api/optimize/-Wjcg2-gpBfUKvBZQaMyV-VmU-tcUFv5hWR86OKeWb4-20250306-190537.png)
:::

::::WorkflowBlockItem
Once selected, you will be prompted to select a reason to refund the items, as well as which items need to be refunded.

Once each of those are selected, you can proceed with **Complete Refund**.

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If the refund is for a cash sale, you will issue it in cash on your end.

Credit Card orders will automatically be returned to the patron's card.
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::Image[]{src="https://api.archbee.com/api/optimize/-Wjcg2-gpBfUKvBZQaMyV-ZW6Rc1MvgwnyZj7K-966K-20250306-190722.png" size="84" width="1262" height="1234" position="center" darkWidth="1262" darkHeight="1234" showCaption="false"}
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:::WorkflowBlockItem
Once completed, you will be taken back to the order page, with the refund success shown at the top and under the **Status** of the order.

![](https://api.archbee.com/api/optimize/-Wjcg2-gpBfUKvBZQaMyV-9f9AFJ31_83Hs-FczsOfk-20250306-190937.png)
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