Refund a Concessions Item (via the admin panel)
To refund an item via the admin panel, go to Concessions (at the top of your account) -> Reports.
Refund on the Admin Panel:
Go to Concessions (at the top of your account) -> Reports.
Scroll down to Transactions, and select the item you wish to refund.
Once selected, you will be brought to the item order page.
From here, select Issue Refund at the top.
Once selected, you will be prompted to select a reason to refund the items, as well as which items need to be refunded.
Once each of those are selected, you can proceed with Complete Refund.
If the refund is for a cash sale, you will issue it in cash on your end.
Credit Card orders will automatically be returned to the patron's card.

Once completed, you will be taken back to the order page, with the refund success shown at the top and under the Status of the order.
