---
title: Refund a Gift Card
slug: refund-a-gift-card
docTags: 
createdAt: 2024-01-29T14:54:36.282Z
---

If needed, Gift Cards can be refunded to the original method of purchase. The following steps will explain how to refund the purchase of a Gift Card.

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**Locate** the gift card to be refunded.  You can do this via **Reports-> Gift Cards** or the Gift Card Screen under **More**, top Navigation, and then **Gift Card**.
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**Select** the gift card to refund by clicking the code OR searching the code using the search bar/magnifying glass.

![](https://api.archbee.com/api/optimize/-Wjcg2-gpBfUKvBZQaMyV-FY4KpLse-Wh_So_AxGcLv-20250618-200224.png)

![](https://api.archbee.com/api/optimize/-Wjcg2-gpBfUKvBZQaMyV-aD0YPeOvI_UD_r5dfEMtE-20250428-193111.png)
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:::WorkflowBlockItem
Click the **Refund** button on the order details.
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A new window will open up to process the refund. From here you can:

- Enter the reason for the refund in the drop-down
- Enter the amount of the refund
  - It can be in fully or partially refunded
- Enter optional details of the refund
- Enter an email address to send the confirmation to.

:::hint{type="info"}
All refunds are sent back to the original purchase method.
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:::WorkflowBlockItem
Click **Refund** to process the refund.

::Image[]{src="https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/q8BxbtPcKNEOq6vZoAM7x_ludus-manual-admin-17.png" size="48" width="352" height="605" position="center" darkWidth="352" darkHeight="605" showCaption="false"}
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Credit Card refunds will be processed automatically; cash or Check refunds must be issued by your group.

:::hint{type="info"}
**Note** - You cannot refund any more than the current balance on the gift card. If any of the balance has been used, that cannot be refunded unless the tickets/items purchased with the gift card are also refunded.
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