Refunding Invoices With Partial Payments

With partial payments, your invoice can be paid using multiple payment types, including credit, check, or cash.

When you refund items purchased via partial payments, the process is identical to any other refund. The only difference is that a breakdown will be provided, showing the totals for each type of payment. Any amount listed under Credit to be refunded will be refunded to the card(s) used. However, any amount listed as cash or other payment method would need to be refunded directly by your group to the patron.

On the Patron's purchase record, each individual payment is listed, including the method of payment, should you need to review it.

Additionally, you can view their initial invoice for more information and the breakdown of the refund. This is incredibly helpful if you have cash and card for payment methods and you need to see how much you still owe.