Rescheduling/postponing or canceling an event

Select the Options dropdown beside your event times(s) -> click Edit Time -> enter your new event times -> and Save when done.

Posting a Notice to your portal can help communicate with patrons who may attempt to purchase tickets.

Select the More dropdown -> click Notices -> type your message > Submit when done. Suggested Article: Notices

It's helpful to inform patrons of this schedule change and give them a chance to exchange/refund their tickets if needed.

Select the Options dropdown beside your event ->  Message -> type your subject line and message (including contact information) -> click Send Message when done. Suggested Article: Event Messaging

Some patrons may need to receive refunds or exchange tickets due to your time change.

Search the patron's name in your search bar -> click their order > check the ticket(s) you would like to refund or exchange -> select "REFUND (or EXCHANGE) selected" in the dropdown -> and click Submit. Follow the prompts to finish processing your refund or exchange.

Before moving forward, be sure no one can purchase tickets to your canceled event.

Select the Options dropdown beside your event (or event time) -> click Turn Off.

Posting a Notice to your portal can help communicate with patrons who may attempt to purchase tickets.

Select the More dropdown -> click Notices -> type your message -> Submit when done.

It's important to inform patrons that your event has been canceled and notify them of the refund process.

Select the Options dropdown beside your event (or event time) ->  Message -> type your subject line and message (including contact information) -> click Send Message when done.

Go to Reports -> Orders and here you'll find a list of all orders. Click the blue open icon next to an order to select its tickets and issue a refund. Here's our article on how to refund tickets. Refund or Release an Order