Scanner Tab (Ludus Box Office)

4min
In the Ludus Box Office app, the tabs at the bottom of the screen allow you to navigate through the different functions the app has. To manage check-in for your event, use the Scanner tab.
What does the Scanner tab do?
The Scanner tab is the best place to manage all of the check-ins for your event. From the tab, you will have four options along the top:
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Check-Ins - View which patrons have been checked in and how many have not.
Add-Ons - Manage the fulfillment of Add-Ons﻿ for your event.
Patrons - Search patrons by name to check in manually.
Scanner - Use the camera on a device to scan codes on printed and digital tickets
Note: Each area within the Scanner tab comes with the ability to choose which event time you are managing. When you are on any of the above tabs, you can click Change Event to choose a different event/event time.
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Check out the drop-down menus below to learn more about each section.
Check-Ins
The Check-Ins section on the Scanner is a great way to see a quick look at how many patrons have been checked in and how many have yet to do so.
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Below you can search to see if a specific patron has been checked in. Simply type the name into the "Search Check-Ins" box to do so.
Note: If you want to sort through a full list of patrons (both checked-in and not), we recommend using the "Patrons" tab at the top of the page.
Restore a ticket to show as not checked-in
These instructions assume you are on the Scanner tab within the Ludus Box Office app and have already selected the proper event and event time that you need to reverse a check-in on.
Occasionally you may find that you checked in a ticket that should not have been.  The following steps allow you to reverse the check-in so you can check that ticket in later.
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1
Click the Patrons Tab to open the list of all patrons for this event time.
Tickets that have been checked in will show a green check mark rather than a Check-in button.
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2
Click on the patrons name to open the checked-in tickets.
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3
Click the Red - for the ticket to mark as not checked-in. This will open a message that allows you to reverse the checked in Ticket.
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4
You will then be taken back to the patrons tab and you can verify that the ticket has been marked as not checked in.
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Add-Ons
If you have sold Add-Ons for a show, you can utilize the Add-Ons tab to manage fulfillment. When you are on the tab, you can search for the patron by name. To fulfill the order, check the box next to their name. 
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Note: When a patron purchases an Add-On, they will also receive a QR code/barcode just like they would with any other ticket to an event. If you scan this code from the Scanner tab, the Add-On will immediately be marked as fulfilled.
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Patrons
The Patrons tab within the scanning tool allows you to search for and sort through a full list of patrons for your event. This makes it incredibly simple to check in patrons who forgot or can't find their printed or digital tickets.
Look up a Patron: Use the search bar at the top of the page to search for a patron by name. Additionally, you can use the options menu beneath the search bar to sort the list differently.
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Manually Check-In a Patron: Once you have located the patron from the list, you can check them in without needing them to show their tickets. Click Check In next to their name and from the next screen, click which of their tickets you'd like to check in. Click Select All to quickly choose all tickets on their order.
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View Patron Notes and Accessibility Details: If a patron on your list has any internal notes on their profile or any accessibility details, there will be a "!" icon next to their name on the patron list. Tap this icon or the patron name to pull up these notes. They will be displayed at the top of the page.
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Scanner (IOS)
The Scanner tab at the top of the page allows you to utilize the camera on your mobile device to scan QR codes or barcodes on tickets for your event.
You may need to give the app permission to use the camera on your device to begin scanning using the camera.
Checking in tickets has never been simpler with the scanning tool. Whether it is a printed ticket, or shown on a phone like a digital ticket or Apple wallet ticket, simply point the camera at the QR code on the ticket to check them in. If it is a valid ticket, the message at the bottom of the screen will turn green. If it is invalid (the ticket has already been scanned by someone else or it is for a different event/event time), you will see an error message at the bottom of the screen.
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Once you scan a valid ticket, the patron's name will be displayed along with any private notes or accessibility details on the patron. Once you are ready to scan the next ticket, click Tap to scan the next ticket.
You can also connect a separate, handheld Bluetooth Scanner if you'd rather connect that. To do so, select More at the bottom of the screen, select Scanner Settings, and then select Bluetooth Scanner.
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Scanner (Android)
The Scanner tab at the top of the page allows you to utilize the camera on your mobile device to scan QR codes or barcodes on tickets for your event.
You may need to give the app permission to use the camera on your device to begin scanning using the camera.
Checking in tickets has never been simpler with the scanning tool. Whether it is a printed ticket, or shown on a phone like a digital ticket or Apple wallet ticket, simply point the camera at the QR code on the ticket to check them in. If it is a valid ticket, the message at the bottom of the screen will turn green. If it is invalid (the ticket has already been scanned by someone else or it is for a different event/event time), you will see an error message at the bottom of the screen.
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Once you scan a valid ticket, the patron's name will be displayed along with any private notes or accessibility details on the patron. Once you are ready to scan the next ticket, click Tap to scan the next ticket.
It is recommended that you scan the QR code on tickets for quicker scanning.  For best results when scanning a bar code on a ticket, be sure to center the bar code in the scan window.
You can also connect a separate, handheld Bluetooth Scanner if you'd rather connect that. To do so, choose Switch to Bluetooth at the bottom of the screen.
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