Shopping Carts

shopping carts within ludus remain active for as long as there is interaction with the order if interaction stops, the cart will automatically become "abandoned" after 15 minutes of inactivity this simply means that the sale was never completed, and the tickets were released when an order moves to the checkout screen, a 5 minute timer begins and is displayed to allow time for patrons to complete the payment information should more time be needed, three methods can be used to reset the timer method 1 click refresh on the browser while this will erase any already entered data, such as the credit card number, it will reset the timer if time is needed due to not having the credit card handy or forgetting your gmail / apple pay login information method 2 navigate back in the browser to the order recap screen adding tickets to the cart, donating, or any interaction on this screen will reset the timer when you proceed to the payment screen method 3 click any of the navigational items, such as events, donations, etc this will take you back, but keep the cart if you then click the shopping cart and proceed to the payment screen, the timer will reset additional articles on shopping carts learn more about combined carts how to see if an order was abandoned via patron history learn how admins can clear active carts enable/disable clear carts functionality