---
title: Upgrade or Downgrade an Order
slug: upgrade-or-downgrade-an-order
docTags: 
createdAt: 2024-06-03T17:50:41.920Z
---

If you have a patron requesting to either upgrade or downgrade their ticket order (based on price), you can use the Exchange tool to exchange from one ticket type to another. 

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Look up the order, navigate to the **Search Bar/Magnifying Glass, **and enter the patron's name.

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Next, **select** the correct order to open and access the exchange function.

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*Suggested Article*: [Look Up a Past Order](docId:9ksa95DGMRaTRuLtieZgS)
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Once the order is selected and opened, scroll down to the section titled "Tickets" and select the ticket(s) you wish to exchange. Select **Exchange** in the dropdown.
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Click **Skip to Ticket Type** the new event/event time from the list of options.
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Choose the new ticket types in the dropdown (this will be for the same event they currently have tickets to). 

![](https://api.archbee.com/api/optimize/hZcZIA5As4EsukOh0OMVE/cvB5meYwSDxr7lYqGzMLZ_upgrade-or-downgrade-an-order-archbee-document.png)
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Verify the exchange details to make sure everything looks correct and click **Confirm Exchange** to finalize. (Optional: Insert order details as to why the exchange was made)
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***Once Exchanged:***

- **Downgrade** - their order will automatically be refunded the difference.
- **Upgrade **- you will be asked to submit payment (depending on if it was card or cash).


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