---
title: What can be imported?
slug: what-can-be-imported
docTags: 
createdAt: 2024-04-17T15:18:51.636Z
---

Several items can be imported into your Ludus account.  Some items can be imported by you directly, and others will require assistance from the customer service team.

## Admin Importable Items

The following can be imported directly without needing assistance: 

- **Patrons: **This is done in** Patrons, **under** Database.  **
  - *Recommended Article: *[Importing Patrons to Ludus](https://support.ludus.com/import-patrons-to-ludus)
- **Students:**  This is done in the Student settings.  
  - *Recommended Article:* [ Import Bulk List of Students](https://support.ludus.com/import-bulk-list-of-students)
- **Patron Tags:**  This is done as part of a *Patron import*. You can import up to 15 tags at a time to a patron record.  Additional tags can be imported via a secondary import using the same patron information with new tag information.  
  - *Recommended Article:* [Patron Tag Manager ](https://support.ludus.com/patron-tag-manager-crm)
- **Bulk patron updates: **If you import patron information using the same email that is currently present on the patron record, data such as Address, Phone number, etc. will be updated on the existing record.
- **Patron Properties: **Additional properties that are created can be imported via the Patron Import. 
  - *Recommended Article:* [Import Properties](https://support.ludus.com/import-properties)
- **Authentication Codes: **Used for dances/proms, etc 
  - *Recommended Article:* [Add/Import Authentication records](https://support.ludus.com/addimport-authentication-records).
- **Volunteers: **Volunteer profiles can be imported from a prior system, including roles, with a CSV/. 
  - *Recommended Article:* [Import Volunteers ](https://support.ludus.com/import-volunteers)
- **Mailing List Signups:**  You can add patrons to a Mailing list in Bulk via the Audience import in Marketing.

## Support Assistance with Imports

- **Access Codes \***
- **Discount Codes \*** (Flat amount or %)
- **Flex Passes & Non-Renewing Membership Passes** (Generally done during account setup)

:::hint{type="warning"}
We cannot import season passes. Please see [Import Templates and Instructions](docId\:kFYryavmtlZKlGPsA2iGa) for how to handle this.
:::

- **Donations** (Historical) are generally done during account setup.
- **Recurring memberships:** Generally done when onboarding from another system.
- **Volunteer Hours**: Hours volunteered can be imported to existing volunteer profiles.
- **Prior Event Ticket Sales**: (Historical) Allows for importing sales of tickets from a prior system into Ludus.  
  - *Suggested Article*: [Import Prior Ticket Sales](docId\:JeuaumsYrBSHoDPrY9oHb) 
- **Prior Gift Card Sales**: Primarily used for the onboarding of groups from prior systems into Ludus.  
  - Suggested article: [Import  Prior Gift Card Sales](docId\:MOXlDCuxkhXXGj-eK6w4y) 

If you want to perform any of these types of imports, please reference the article: Import Templates and Instructions to obtain the CSV forms and guidance for filling them out. 

### Specifics about Access Codes

Imports for Access Code currently have the following options available when importing:

- **Access Code**
- **Reference Text** (internal note)
- **Total tickets **

Access Code imports currently do not allow setting specific event times.  If the Total Tickets column is used in the import, the access code will be set as Individual/Family.  If that column is empty, then the access code will be set as Generic.

### Specifics for Flat Rate and % off Discounts

Imports of this type have the following settings available when performing the import:

- **Code**
- **Flat Amount or % off amount **
- **Flat Type - **only used on flat amount discounts.
- **Total Available  - **This is the total inventory of tickets for this code**.  **Leave as 0 if there is no limit to the total number of tickets this code can be used on.
- **Ticket Limit - **This is the total number of tickets (Per Patron or All) that the code can be used on. (**You must use Ticket Limit Type if you use this**)
- **Ticket Limit Type - **Use '***all***' if the discount code should expire after being used on that many tickets in total across all orders. Use '***patron***' if it's a shared discount code amongst multiple patrons (per patron).
- **Global - **used to create a global discount across events**. **Set it to 1 if this is a global discount.
- **Global Shows **- Used to assign which events the discount works on when it is a global discount.

If you plan to use global discounts and global shows, please reach out to support for additional information on these items.