---
title: What happens if I request to refund a patron's fees?
slug: what-happens-if-i-request-to-refund-a-patrons-fees
docTags: 
createdAt: 2025-02-05T13:58:37.231Z
---

While purchases can be refunded from your Ludus account (see [Refund or Release an Order](docId\:GxyEF49oAAqqVPCuCalEz) ), fees are not automatically refunded to the patron.

When patrons purchase tickets, they agree to our refund policy before completing their order: *"****Refunds and exchanges are at the discretion of (your group's name). All Ludus application/convenience fees are non-refundable.****"*

If you wish to refund those fees, **your organization will be absorbing those fees** (covering them) instead. 

To refund those fees, you can reach out to [Live Chat Support](docId\:I3G3sdlCHrTBZ1UgCebxj) and request that. Again, if that is requested, those will be absorbed by your organization and you will be covering the fees.