Which sites need to be whitelisted?

If your network has certain websites restricted, some elements of the Ludus ticketing experience may not appear/function as expected due to your content filter. Check out the menus below to troubleshoot for each area.

If you are not receiving confirmation emails from Ludus, you will want to ensure that your email server is allowing messages from "@ludus.com". This, other than an email address not being typed correctly, is the most common reason that a confirmation email is not being received.

If you have images attached to your event, Add-ons, splash page, Notices, etc., but they are not showing up, it might be due to a network block.

To fix this, you will want to ensure that the following site is whitelisted (which is our CDN where we host all graphic files uploaded to Ludus):

For the Terminal to communicate with Stripe (the payment network) over a secure connection, it needs to be able to access the main domains used for communication on payments and encryption. This is especially important if you are on a network, such as a school network, that has a content filter.

To help fix Standard Terminals' non-connection, ensure these domains are whitelisted:

Firewall Ports: If you think you may have firewall ports that need opening, here is what you'll need open for the Terminal to work: