Custom Fees

overview custom fees is a beta feature that allows an account to add additional fees to orders and tickets these fees can be anything you desire, such as a $2 "venue fee" or a $1/ticket "maintenance" fee at this time, custom fees can only be applied to single tickets and season passes (not collections, flex passes, exchanges, etc ) types of custom fees there are two types of custom fees order fee — these are applied at the order level based on the order's final price once created, they apply to all events in the account ticket fee — these are applied per ticket as an admin, you choose which ticket prices receive the custom fee the "custom fees" option for a ticket price appears above the "advanced options" section of ticket prices to ensure admins don't forget when creating new prices but you can also apply a ticket fee to ticket prices upon creation of a new custom fee without having to go into each event learn more enable custom fees docid\ lf48dziopfhcswofk dbc add a custom fee docid\ qxfvfwaqucc vyrwux4iz edit/delete custom fee docid\ kh3czzrrjoidbng urwb exempt an event from order level custom fees docid\ t zdvclvpq7xeeaem3yif faq's how are custom fees calculated? we calculate the ludus service fee based on the face value of the ticket + the custom fee amount the ludus service is always calculated after the custom fees are applied note on a $10 ticket with a $1 maintenance fee, that ticket’s value is $11 so the 5 percent is being calculated off $11 (the ticket price and custom fee combined) refunds for custom fees custom fees are considered part of the ticket price and are refunded at the value of the ticket if you decide to refund a ticket that has a custom fee attached to it, you lose the money for the individual ticket and the custom fee what happens to order level custom fees upon refund? order level fees are still attached to individual tickets so let’s say we buy 5 $10 tickets with a $2 venue fee the custom fee is $0 40 per ticket so, technically, each $10 ticket was $10 40 if we go to refund one of the tickets, the total refund will be $10 40 how to account for custom fees once enabled, there will be a "custom fees" column in the summary reports, adding to the total revenue there is also a "custom fees" section breaking down each custom fee how do accounts receive the money for their custom fees? custom fees are pure revenue for you, so we send them the money for custom fees just like we would for ticket sales direct deposits — you will receive the custom fees at the same frequency as any other deposit there is no delay in receiving custom fees suggested article change deposit payout frequency docid\ a0oprw8wqgbqudsyij96q paper checks — when an event is paid out, we’ll send a check for the ticket sales and a check for any associated custom fees suggested article request paper check payout docid\ u68nqmabugksg3bwucwzo note if you have multiple paper check payment options, the check for your custom fees will be sent to the primary check option on your account suggested article choose a primary check option docid\ ivenggorw 7eem2l7gbrv what happens if a custom fee is deleted after already being used? similar to deleting a ticket price after having already been used, nothing will happen all prior orders will keep that custom fee attached