Exchange an Order
Whether you permit exchanges is at your organization's discretion. In Ludus, you can exchange tickets for a different seat at the same event time, a different event time within the same event, or a completely different event.
Exchange Tickets in an Order
To look up the order, navigate to the Search Bar/Magnifying Glass and enter the patron's name.
Next, select the correct order to open and access the exchange function.
Suggested Article: Look Up a Past Order
Once the order is selected and opened, scroll down to the section titled "Tickets" and select the ticket(s) you wish to exchange.
Click Exchange.
Choose the new event/event time from the list of options.
Choose the new seats from the seating chart. (This step will disappear for general admission events)
Use the dropdown menu at the bottom to verify the ticket type. For example, if you originally had an adult ticket and are exchanging it for a senior ticket, you can change using the dropdown menu.
Verify the exchange details to ensure everything looks correct, then click Confirm Exchange to finalize.
Optional: Insert order details as to why the exchange was made
If the price went up or down during step 6, you may have a refund due or need to collect payment. For cash payments, it will show the amount owed/due in cash. For card orders, the refund will be made to the card used at checkout. For card orders that require additional payment, you must capture card information again.
Exchange Add-Ons in an Order
To look up the order, navigate to the Search Bar/Magnifying Glass and enter the patron's name.
Next, select the correct order to open and access the exchange function.
Suggested Article: Look Up a Past Order
Once the order is selected and opened, scroll down to the section titled "Add-Ons" and select the ticket(s) you wish to refund.
Select EXCHANGE selected in the "Select an option" dropdown -> and select Submit.
Select Skip to Ticket Type.
From here, select the new Add-On price/type you wish to exchange to in the dropdown.
Exchanging Add-Ons can be helpful if you or the patron initially selected the wrong size during purchase.
Finally, select Continue. From here, you will either be prompted to collect the difference if more is owed, or you can continue to Confirm the Exchange.
If more is owed, that difference will be shown, and you will be prompted to collect that via the initial payment method.
