How to Contact Ludus

we pride ourselves on friendly, proactive support ludus is a small team, but our #1 motto is to offer friendly, proactive support we typically respond within a few minutes of receiving your message, but sometimes, it may take a little longer depending on the day or type of request we read every message that comes in if you write in after hours for non emergency support, you can expect that we'll respond to your message at the beginning of the next day if we receive an emergency message like, "help, i can’t process any sales!" then we'll make every effort to respond outside of our support hours otherwise, we'll get back to you as soon as we can support from real people is great, and it also means that we're humans with families, friends, dinners, etc , just like you! we also keep track of when events are happening and are always on call if you truly need us the answers to the most common questions we receive are in this manual, so don’t forget to look here as well! support hours monday to friday hours 9am 8pm est live chat availability monday to friday hours 8pm 10pm est urgent needs saturday hours 9am 10pm est urgent needs sunday hours 11am 7pm est urgent needs suggested article when can i contact ludus support? docid\ vudm2gwopcpngqdnv8bd0 ways to contact ludus account admins use the chat widget found on all pages within ludus it's the round green button found at the bottom right hand corner of your screen log in to your ludus admin panel and click the contact us link at the bottom of any page here you'll find our phone number email support \[at] ludus com\\ patrons email orders \[at] ludus com ensure you provide your name, email, and the program/event you're inquiring about so we can properly help you please keep in mind that we simply power ticket sales, and each program has its own policies on refunds and exchanges, so it may be best to reach out to them directly due to the size of our team, there is no direct contact number for patrons at this time new users (interested in using ludus) write in using the chat widget found in the bottom right corner of your screen email hello \[at] ludus com give us a call! ask for our number via the chat widget or give us your number and we'll give you a call asap (by not listing our number publicly, we've been able to remove all spam calls so we can answer the calls that matter ) schedule a demo