Live Chat Support

one of the hallmark features within ludus is our live chat support we pride ourselves on our friendly, proactive support with an average response time of 2 minutes or less, you never have to worry about getting the assistance you need simply write into our chat, click a few buttons to let us know which area you'd like assistance with, and you will be connected to a live representative from our customer success team who will be happy to assist start a chat in the bottom right hand corner of your ludus admin panel, there is a black circle click that icon navigate to the messages tab from there, you can either continue a previous chat from the list above or start a new chat by clicking send us a message for new chats, choose the area of support that best fits your needs so that we may route you to the best representative if this is an emergency (there is something prohibiting you from making ticket sales), click emergency help live chat support our official support hours are monday to friday hours 9am 8pm est live chat availability monday to friday hours 8pm 10pm est urgent needs saturday hours 9am 10pm est urgent needs sunday hours 11am 7pm est urgent needs we read every message that comes in if you write in after hours for non emergency support, you can expect that we'll respond to your message at the beginning of the next day if we receive an emergency message like, "help, i can’t process any sales!" then we'll make every effort to respond outside of our support hours otherwise, we'll get back to you as soon as we can support from real people is great, and it also means that we're humans with families, friends, dinners, etc , just like you! we also keep track of when events are happening and are always on call if you truly need us the answers to the most common questions we receive are in this manual, so don’t forget to look here as well!