Support
Customer Support is of the utmost importance here at Ludus. We pride ourselves on providing friendly and helpful support when you need it. Whether you contact our live chat support, send us an email, or request a phone call, you never have to worry about extremely long response times. We make sure we are available to provide the support you need when you need it. (Our live chat support has an average response time of about two minutes.)
Along with being able to get in touch with a live member of our team, we also have a large database of guides, videos, and articles (such as this very manual) to help you navigate everything you need to know about Ludus. These can be viewed by clicking the ? icon in the upper right-hand corner of your admin panel.
Monday to Friday - Hours: 9am - 8pm EST - Live Chat Availability
Monday to Friday - Hours: 8pm - 10pm EST - Urgent Needs
Saturday - Hours: 9am - 10pm EST - Urgent Needs
Sunday - Hours: 11am - 7pm EST - Urgent Needs