Initial Set Up of Standard Terminal
This article will walk through everything you need to know to collect payments with a Standard Terminal. From unboxing to accepting payments in person, each step is outlined below. Some steps might have some additional information that you'd like to read up on. To dive deeper into a particular step and learn about the FAQs and troubleshooting, click the "Suggested Article" for the step.
Unbox your device and Power On
Once you receive your Terminal, you'll find the Terminal and battery in the box. Your Terminal acts like a mobile device so it can be used wirelessly without having to plug it in for use — you'll see the battery percentage on your device's screen when in use.
To install the battery, the back panel snaps up and off (it does not slide). With the battery installed correctly, the panel will snap back into place. If you have issues putting the panel back on (i.e. it won't close completely), this means the battery may be installed the wrong way.
Power On the device.
Connect Terminal to WiFi network
Upon first boot, you'll be asked to connect to your private WiFi network (it may also have you update your Terminal to the latest firmware). If you have the optional Ethernet dock, plug your dock into your ethernet and slide the Terminal into the dock.
Your Terminal must be on the same WiFi network as the computer you are selling tickets on in your Ludus admin panel or you will receive connection errors.
Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected. WiFi is not supported for non-password-protected networks or enterprise networks. Please consult your tech department or expert for any questions about your network.
If you need help with the ethernet setup, check out the "Using the Ethernet Dock" section at the bottom of this article.
Generate Pairing Code
-Once connected to WiFi and updated, swipe right from the left side of the Terminal's screen.
-Select Settings on the Terminal's screen and enter 07139 for the "Admin Pin"
-Click Generate Pairing Code
Add Standard Terminal to your Admin Panel
You are now ready to connect your Standard Terminal to your Ludus account. This is done by clicking the Settings wheel icon (⚙️) in the upper right-hand corner and navigating to the Payments tab. At the bottom of the page, click +Add Payment Device. Click Standard Terminal and insert the Pairing Code displayed on your terminal. Name your terminal and click Save. Suggested Article: Add payment device
Sell tickets!
At this point, your Terminal is connected to your Ludus and ready to start accepting payments. When you first go to sell tickets as an admin, it'll have you connect to your Terminal and then will remember which one you connected — if you have multiple Terminals, you can choose and switch between them at any time via your admin cart page when selling tickets.
Suggested Article: Sell tickets to an Event