Refund a Pass purchase
Overview
When you need to refund a Pass purchase, you can either issue a full refund or a partial one. This is particularly useful if the patron has already used some of the tickets/benefits on the pass. Additionally, you can choose whether you'd like to keep the pass (and any purchased tickets) active or disable them. Any refund within Ludus is at the discretion of your organization.
Refunds are issued to the same method of payment used for the purchase of the pass. Passes purchased via a card will be refunded to the credit card. If the purchase was made via cash or any "Other" payment methods you have added, your organization would manage the return of those funds.
Check out each section below to learn how to refund each type of pass:
Refund a Flex Pass
To refund a Flex Pass:
Look up the Pass using the search bar in the top navigation bar. Make sure you navigate to the Passes tab and click the pass you'd like to refund.
Towards the top of the page, click Refund.
From the pop-up box, you can select a reason for the refund, choose the amount you'd like to refund (the default will be the full amount), and add any details for the refund.
Any details you type here will be displayed internally but will not appear on the patron refund confirmation email.

Use the checkboxes to decide if you'd like to send a refund confirmation email and if you'd like to disable the pass upon refunding.
Disabling a Flex Pass will disable all perks and benefits associated with that code. This will not automatically release any already purchased tickets. To do so, check out this article. Suggested Article: Refund or Release an Order

Click Refund to finalize.
Refund a Season Ticket
To refund a Season Ticket:
Look up the Pass using the search bar in the top navigation bar. Make sure you navigate to the Passes tab and click the pass you'd like to refund.
Towards the top of the page, click Refund.
Under "Refund," select a reason for the refund and which pass(es) you'd like to refund.
Once you click the pass(es) you'd like to refund, a menu will expand. From the menu, choose how much money you'd like to refund to the patron (this is done at the discretion of your organization). Since the patron has already purchased tickets for the entire package, you may need to release future tickets upon refund. To do so, check the box for each ticket you'd like to release.
If tickets are not released, they will be reported as $0 value on your reporting.
Optionally, add any details/notes to the refund.
Any details you type here will be displayed internally but will not appear on the patron refund confirmation email.
Choose whether or not you'd like to send a refund confirmation to the patron by checking the box titled "Send refund confirmation email to patron".
Click Submit Refund.
Refund a Membership
To refund a Membership:
Look up the Pass using the search bar in the top navigation bar. Make sure you navigate to the Passes tab and click the pass you'd like to refund.
Towards the top of the page, click Refund.
From the pop-up box, you can select a reason for the refund, choose the amount you'd like to refund (the default will be the full amount), and add any details for the refund.
Any details you type here will be displayed internally but will not appear on the patron refund confirmation email.
Use the checkboxes to decide if you'd like to send a refund confirmation email and if you'd like to disable the membership upon refunding.
Click Refund to finalize.
If you need to do a partial refund during the refund process, you will be prompted with the "refund amount." From here, you can select how much of the pass you wish to refund to the patron.