Refund/exchange tickets purchased with a flex pass

let's say a patron has redeemed tickets on a flex pass for whatever reason, they find themselves no longer needing or wanting tickets for that event time there are a few things you can do to either get them the proper tickets or place the credit for those tickets back on their pass check out the headings below to learn more exchange the tickets for a different event time if the patron knows which event time they would rather have tickets for than the one they originally purchased, you can perform a simple exchange simply look up the order and exchange the tickets for the alternate event time the tickets remaining on their pass will stay consistent across the exchange suggested article exchange an order docid\ n bjtgintii49sbmabwou refund tickets to their pass (credits go back on the pass) when a patron purchases a flex pass, they typically come with a preset amount of tickets available for redemption on the pass let's say a pass comes with 6 tickets to start the patron has reserved two tickets on their pass so they have 4 remaining they have recently found that they are unable to attend the event time for which they already redeemed tickets if your organization allows, you can "refund" the tickets back to their pass this will not refund any money spent on the pass itself however, this will put credits back onto their pass to spend on a future event to do this, you will want to look up the order for the tickets (not the pass) and click the tickets that were purchased using the pass then, refund those tickets once you have refunded those, they will see the available tickets on their pass go back to what they were before the purchase suggested article refund or release an order docid\ gxyef49oaaqqvpcucalez the tickets will only go back to the pass if you refund the tickets redeemed with the pass if you do not wish for credits to go back to the pass but still want to open up those seats for other patrons to purchase, you will want to release the tickets see below release tickets redeemed with a pass (credits don't return to pass) if your organization does not allow for credits to return to a flex pass once they have been redeemed, you will want to release the tickets instead of refunding them this will ensure that the tickets that are no longer desired by the patron become available for others to purchase but the patron who originally redeemed them does not receive their credits back to do so, look up the order, select the tickets that were redeemed with the pass, and release them to learn more about releasing tickets, check out this article here suggested article refund or release an order docid\ gxyef49oaaqqvpcucalez