Sell a Pass
The process for a pass purchase is slightly different depending on the type of pass. Check out the drop-down menu for the type of pass that you're looking to sell.
From the top navigation bar, click More --> Passes.
Next to the pass that you'd like to sell, click Sell.
On the right side, choose the number of passes that you wish to sell.
Click Add to Cart.
Click Checkout to accept payment. Choose Change number of passes to do just that.
Under Personal Information, insert as much or as little information as your organization desires. We recommend at least name and email to make tracking this order easier later on.
Pro Tip: If they have been a patron with you before, you can click the green Magnifying Glass button (🔍) and look up their name/email. Then, click Select and all of the information that is on file will autofill and you can add/update as needed.
Within Personal Information, choose whether or not you'd like to send a confirmation email for the purchase. The default is yes.
Optional: Add a donation or discount code to the order. (Check out the links at the bottom of this article)
From the checkout screen, you have three main options Credit, Cash, Comp. Select the button for the type of sale you'd like to make. To learn more about each type, check out this article. Suggested Article: Overview of payment options
Once you finalize the payment, you will be taken to the confirmation screen where you can view the code for the pass.
Pass codes will be randomly generated. If you'd like to set a custom code, you can do so by scrolling to the bottom of the Personal Information section and clicking Custom Code. No two passes can have the same code.
Season Tickets are a type of pass where the patron chooses their tickets for each event at the same time the pass is purchased. Check out the steps below to learn more.
From the top navigation bar, click More --> Passes.
Next to the Season Ticket that you'd like to sell, click Sell.
Choose the number of passes from the dropdown menu and click Continue.
From the selection screen, use the list of events on the left-hand side to add tickets to the pass. Each Season Ticket has different settings so you will need to select events in accordance with the settings on the pass. Some require you to add a ticket from each event before being able to complete the purchase. You can use the box on the right-hand side to view the number of tickets remaining and/or any missing requirements. See the image below for a guide.
Once you have fulfilled all of the requirements on the Season Ticket, you will see a green Checkout button in the upper right-hand corner. Click it to continue.
Under Personal Information, insert as much or as little information as your organization desires. We recommend at least name and email to make tracking this order easier later on.
Pro Tip: If they have been a patron with you before, you can click the green Magnifying Glass button (🔍) and look up their name/email. Then, click Select and all of the information that is on file will autofill and you can add/update as needed.
Within Personal Information, choose whether or not you'd like to send a confirmation email for the purchase. The default is yes.
Optional: Add a donation or discount code to the order. (Check out the links at the bottom of this article)
From the checkout screen, you have three main options Credit, Cash, Comp. Select the button for the type of sale you'd like to make. To learn more about each type, check out this article. Suggested Article: Overview of payment options
Once you finalize the payment, you will be taken to the confirmation screen. From there, choose whether you'd like to print the tickets, send them digitally (email or text), or mark them for Will Call. This option will apply to all tickets within the Season Ticket. Suggested Article: Overview of retrieval options
At this time, each type of pass must be purchased in a separate transaction. If you are buying multiple of the same pass, that can be done as one transaction. But different passes must be purchased separately.