Passes
Refund a Pass purchase
3min
When you need to refund a Pass purchase, you can either issue a full refund or a partial one. This is particularly useful if the patron has already used some of the tickets/benefits on the pass. Additionally, you can choose whether you'd like to keep the pass (and any purchased tickets) active or disable them. Any refund within Ludus is at the discretion of your organization.
Refunds are issued to the same method of payment used for the purchase of the pass. Passes purchased via card will be refunded to the credit card. If the purchase was made via cash or any "Other" payment methods you have added, your organization would manage the return of those funds.
Check out each section below to learn how to refund each type of pass.