Passes

Refund a Pass purchase

3min

Overview

When you need to refund a Pass purchase, you can either issue a full refund or a partial one. This is particularly useful if the patron has already used some of the tickets/benefits on the pass. Additionally, you can choose whether you'd like to keep the pass (and any purchased tickets) active or disable them. Any refund within Ludus is at the discretion of your organization.

Refunds are issued to the same method of payment used for the purchase of the pass. Passes purchased via card will be refunded to the credit card. If the purchase was made via cash or any "Other" payment methods you have added, your organization would manage the return of those funds.



Check out each section below to learn how to refund each type of pass.



Refund a Flex Pass

Refund a Season Ticket

Refund a Membership

To refund a Membership:

1

Look up the Pass using the search bar in the top navigation bar. Make sure you navigate to the Passes tab and click the pass you'd like to refund.

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2

Towards the top of the page, click Refund.

3

From the pop-up box, you can select a reason for the refund, choose the amount you'd like to refund (the default will be the full amount), and add any details for the refund.

Any details you type here will be displayed internally but will not appear on the patron refund confirmation email.

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4

Use the checkboxes to decide if you'd like to send a refund confirmation email and if you'd like to disable the membership upon refunding.

5

Click Refund to finalize.