Refund a Pass purchase

overview when you need to refund a pass purchase, you can either issue a full refund or a partial one this is particularly useful if the patron has already used some of the tickets/benefits on the pass additionally, you can choose whether you'd like to keep the pass (and any purchased tickets) active or disable them any refund within ludus is at the discretion of your organization refunds are issued to the same method of payment used for the purchase of the pass passes purchased via card will be refunded to the credit card if the purchase was made via cash or any "other" payment methods you have added, your organization would manage the return of those funds check out each section below to learn how to refund each type of pass refund a flex pass to refund a flex pass look up the pass using the search bar in the top navigation bar make sure you navigate to the passes tab and click the pass you'd like to refund towards the top of the page, click refund from the pop up box, you can select a reason for the refund, choose the amount you'd like to refund (the default will be the full amount), and add any details for the refund any details you type here will be displayed internally but will not appear on the patron refund confirmation email use the checkboxes to decide if you'd like to send a refund confirmation email and if you'd like to disable the pass upon refunding disabling a flex pass will disable all perks and benefits associated with that code this will not automatically release any already purchased tickets to do so, check out this article suggested article refund or release an order docid\ gxyef49oaaqqvpcucalez click refund to finalize refund a season ticket to refund a season ticket look up the pass using the search bar in the top navigation bar make sure you navigate to the passes tab and click the pass you'd like to refund towards the top of the page, click refund under "refund" select a reason for the refund and which pass(es) you'd like to refund once you click the pass(es) you'd like to refund, a menu will expand from the menu, choose how much money you'd like to refund to the patron (this is done at the discretion of your organization) since the patron has already purchased tickets for the entire package, you might have the need to release future tickets upon refund to so do, check the box for each ticket you'd like to release if tickets are not released they will be reported as $0 value on your reporting optionally, add any details/notes to the refund any details you type here will be displayed internally but will not appear on the patron refund confirmation email choose whether or not you'd like to send a refund confirmation to the patron by checking the box titled "send refund confirmation email to patron" click submit refund refund a membership to refund a membership look up the pass using the search bar in the top navigation bar make sure you navigate to the passes tab and click the pass you'd like to refund towards the top of the page, click refund from the pop up box, you can select a reason for the refund, choose the amount you'd like to refund (the default will be the full amount), and add any details for the refund any details you type here will be displayed internally but will not appear on the patron refund confirmation email use the checkboxes to decide if you'd like to send a refund confirmation email and if you'd like to disable the membership upon refunding click refund to finalize note if you need to do a partial refund when going through the refund process, you will be prompted with the "refund amount" from here you can select how much of the pass you wish to refund to the patron