Events

Ticket Retrieval Options

4min

There are multiple ways patrons can retrieve their tickets after placing their orders — these options can be turned on/off by you when adding or editing events.
Tickets include your event's name, venue info, patron's name, ticket price, ads and graphics you upload, a QR code for scanning via the Ludus Access Control app (or your scanning device), and more.
To limit patrons' options for retrieval, navigate to your events settings page (More --> Settings). In the "Retrieval" section, you will deselect any options you'd like to remove.
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Learn more:
﻿Printed Tickets﻿﻿
﻿Digital Tickets﻿﻿
﻿Will Call Tickets﻿﻿
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Retrieval Options
Printing
Printed tickets cover everything from print-at-home by the patron to tickets you print within your box office. Printing, like all other options, is completely optional and can be used as you see fit. Tickets are printed to a standard 8 1/2 x 11 sheet of paper unless a thermal printer is connected.
Digital
The digital option gives your patrons several convenient ways to receive their tickets to show on their mobile devices digitally:
Email display
Apple Wallet
Google Wallet
SMS (patron enters their phone number, and we text them a link to their mobile tickets)
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Will Call
Patrons can click "Will Call" to mark their tickets for "Will Call" pickup on the day of the event (or whenever your box office pickup hours are). You'll receive a Will Call list of all tickets needing pickup. Once Will Call is selected, a patron cannot print or receive their tickets digitally.
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Printed Tickets

Ticket Retrieval Options

Learn more:

Retrieval Options

Printing

Digital

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Will Call