Ticket Transfer FAQ's

2min

When do ticket transfers get cut off?
Ticket transfers can be started at any time before the event start time that the tickets are for.
What will happen if the recipient doesn't accept the transfer on time?
If the recipient of your ticket transfer doesn't accept the tickets in time (within 24 hours) then the tickets will be returned to the original purchaser's order. 
How can a patron cancel a transfer that is in progress?
Patrons can cancel a transfer that is in progress by following the steps below:
1
Log in to your patron account via the My Account Link on the website or use your purchase confirmation email to log in to your account.
2
Click the View Order button for the order that you transferred the tickets.  
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3
Click  Cancel Transfer and acknowledge the cancellation.This will send an email to the recipient letting them know the transfer was canceled.
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