Custom Fees
Overview
Custom Fees allows an account to add additional fees to orders and tickets. These fees can be anything you desire, such as a $2 "Venue Fee" or a $1/ticket "Maintenance" fee.
Types of Custom Fees
There are two types of Custom Fees:
- Order Fee — This fee is applied at the order level based on the order's final price. Once created, they apply to all events in the account.
- Ticket Fee — Applies per ticket. As an admin, you choose which ticket prices receive the custom fee. The "Custom Fees" option for a ticket price appears above the "Advanced Options" section of ticket prices to ensure admins don't forget to include it when creating new prices. But you can also apply a Ticket Fee to ticket prices when creating a new Custom Fee, without having to go into each event.
You can also create a per-ticket fee and apply it to fees for both Collections and Classes (in addition to event tickets) when making a custom fee.
FAQ's
How are Custom Fees Calculated?
We calculate the Ludus service fee based on the ticket's face value plus the custom fee. The Ludus service is always calculated after the Custom Fees are applied.
On a $10 ticket with a $1 maintenance fee, that ticket’s value is $11. So the 5 percent is being calculated off $11 (the ticket price and custom fee combined).
Refunds for Custom Fees
Custom Fees are considered part of the ticket price and are refunded at the value of the ticket. If you decide to refund a ticket that has a Custom Fee attached to it, you lose the money for the individual ticket and the Custom Fee.
What happens to order-level custom fees upon refund?
Order-level fees are still attached to individual tickets. So let’s say we buy 5 $10 tickets with a $2 venue fee. The Custom Fee is $0.40 per ticket. So, technically, each $10 ticket was $10.40. If we go to refund one of the tickets, the total refund will be $10.40.
How to account for Custom Fees
Once enabled, there will be a "Custom Fees" column in the Summary reports, adding to the total revenue. There is also a "Custom Fees" section breaking down each Custom Fee.
How do accounts receive the money for their Custom Fees?
Custom Fees are pure revenue for you, so we send them the money for Custom Fees just like we would for ticket sales.
- Direct Deposits — You will receive the custom fees at the same frequency as any other deposit. There is no delay in receiving Custom Fees.
- Suggested Article: Change deposit payout frequency
- Paper Checks — When an event is paid out, we’ll send a check for the ticket sales with custom fees included.
- Suggested Article: Request paper check payout
If you have multiple paper check payment options, the check for your Custom Fees will be sent to the primary check option on your account.
Suggested Article: Choose a primary check option
What happens if a Custom Fee is deleted after already being used?
Similar to deleting a ticket price after having already been used, nothing will happen. All prior orders will keep that Custom Fee attached.