In this article, we'll review some best practices we suggest for operating your Ludus account. These are tips and tricks we've learned over the years that many programs have found useful:

Notifying patrons of your refund/exchange policy can be extremely helpful for the smooth operation of ticketing your events. This makes patrons aware of your policy and provides contact information if they need assistance with a refund/exchange if you choose to do so.

Walking through the patron purchase process before you go live with ticket sales helps admins better prepare for questions patrons may have while purchasing tickets.

Visit the patron side of your Ludus site by clicking the green link at the bottom of your Ludus admin page.

If your event is not yet set to "On", you can go to 

 -> and get the "Private Share Link" to preview the event before it goes live.

 dropdown next to an event time, we offer the Box Office View

which can be used for quick walk-up sales. The Box Office View offers a quick checkout process and allows you to complete credit, cash, and comp sales (similar to the 

 sales process). This can be helpful with in-person box office sales as it's one-screen and doesn't require you to click through multiple steps, allowing for super-fast sales.

Printables allow you to print your patron ticket sheet and blank tickets for each event time. This allows you to operate your box office offline, or more quickly when handling ticket sales at the door.

 dropdown next to your event time --> and click 

Difference between refunding and releasing tickets

Refunding and releasing tickets are both useful tools, but it's important to know the differences and advantages of each.

 is handing the money back to the patron and putting the ticket back into the system. This is useful when patrons reach out prior to the event requesting a refund.

 is mainly used for nights of events where you need to re-sell tickets in case a patron doesn't attend or if they donate tickets back. This will release the ticket back into the system making it available again, but will not refund the money.

Learn the best practices for operating a Ludus account with this comprehensive document. Discover how to effectively notify patrons of refund/exchange policies, walk them through the purchase process, and utilize the Box Office View for quick walk-up sale

Glossary of Statuses

Ludus Best Practices

Managing and Un-Archiving Archived Items

Ludus Manual

Getting Started

Add an Event

Upload Cover Graphic to Event

Attach a Form to an Event

Add an Event About Page

Turn Your Event On and Off

Enable "Coming Soon" or "View Only" Mode On an Event

Hybrid Events

Enable Seat Buffering

Edit an Event

Copy an Event

Set up Tiered or Premium Reserved Seating

Limiting Tickets for Events

Name Your Own Price Tickets

Create Pricing For a Specific Event Time

Copy Ticket Prices From One Event to Another

Edit Ticket Price

Create Password Protected Pricing

Delete a Ticket Price

Recover Deleted Ticket Prices

Grayed Out or Missing Ticket Prices

Attach a Form to a Ticket Price

Attach Meal Options to Ticket Prices

Set up Early Bird Pricing

Custom Fees on Tickets

Ticket Prices

Add a New Event Time

Edit an Existing Event Time

Attach a Subtitle to an Event Time

Manually Mark an Event Time as Sold Out

Mark an Event Time as Admin Only

End Times for Events

Change the Seating Chart or Capacity for a Specific Event Time

Enable Arrival Times

Event Times

Reset an Event Trigger

Set Triggers on an Event

Printed Tickets

Digital Tickets

Will Call Tickets

Limit Ticket Retrieval Options for Patrons

Ticket Retrieval Options

Ticket Transfer FAQ's

Enable and Disable Ticket Transfers

Patron-to-Patron Ticket Transfers

Set Up Arrival Times

Track Access Code Usage in Reports

Access Codes

Send an Email to Ticket Holders

Schedule an Automated Email for Ticket Holders

Event Messaging

Set Up Event Categories

Event Category Manager

Edit/Delete Event Categories

Add/Remove an Event From a Category

Link to a Category

Event Categories

Create a Reservation

View Reservation List

Edit a Reservation

Release or Unreserve Seats

Sell Reserved Seats

Apply a reservation template to an event

Reservations

Extra Income and Ads

Add an ad/graphic to tickets

Edit/delete and ad from tickets

Copy a ticket ad from another event

Ad Manager

Event Printables

Ludus Protect

Enable or Disable Refund Protection

Create Referral Links

Share an Event

Sort Events

Look Up a Past Order

Refund or Release an Order

What happens if I request to refund a patron's fees?

Exchange an order

Upgrade or Downgrade an Order

Resend order confirmation email

Reprint/resend a ticket order

Apply Student Credit to an order

Edit patron details on an order

Add notes to an order

Order Details

Check-In/Scan Tickets for an Event

Preview Your Event

Rescheduling/postponing or canceling an event

Event FAQ's

Comp/Free Student Tickets

Graduation Tickets

Set up a School Dance (Prom)

Silent Auctions

Event Tips and Tricks

Events

Add a Collection

Attach a Form to a Collection

Place limits on a Collection

Edit a Collection

Copy a Collection

Sort Collections

Add Fees to a Collection

Edit Fees on a Collection

Sort Fees for a Collection

Delete Fees on a Collection

Settings for Collection Fees

Attach a Form to a Fee

Collection Fees

Set Triggers on a Collection

Create an Access Code for Collections

Edit an Access Code for Collections

Copy Access Codes from another Collection

Disable an Access Code for Collections

Limit usage on Access Codes for Collections

Collection Access Codes

View Collection submissions

Message all purchasers for a Collection

Enable Coming Soon mode for a Collection

Share a Collection

Archive a Collection

Raffles

Sell Advertisements for a Program

Set up a Summer Camp

Collection Tips and Tricks

Collections

Add a Class

Attach a Form to a Class

Enable "Coming Soon" mode for Classes

Place limits on a Class

Edit a Class

Copy a Class

Add Fees to a Class

Edit Fees on a Class

Sort fees for a Class

Delete Fees for a Class

Attach Fees to a specific Class Time

Choose Adult versus Under 18 Registration Fees

Restrict access for Class Fees

Attach a Form to a Class fee

Settings for Class Fees

Class Fees

Add a Class Time

Edit a Class Time

Delete a Class Time

Set up recurring Class Times

Customize how a Class Time is displayed

Make Class Time admin only

Mark Class Time as full

Override total attendee slots for single Class Time

Class Times

Set Up Categories for Classes

Classes Category Manager

Edit/Delete Classes Categories

Add/Remove an Class From a Category

Class Categories

View/Edit Student Profile

Ask questions of Class registrants (Student profiles vs. Form submissions)

Student profiles

Set Triggers on a Class

Create an Access Code for Classes

Edit an Access Code for Classes

Copy Access Codes from a previous Class

Disable an Access Code for Classes

Limit Usage for Access Codes for Classes

Class Access Codes

Print a Class roster

Global Class Roster

View a Class roster

Send a standard message for Classes

Send an automated message to Classes

Additional Parties

Messaging for Classes

Share a Class

Sort Classes

Printables for Classes

Archive a Class

Can I add a policy acknowledgment to my registration?

Classes

Enable donations

Process a donation

Donations

Fundraising