Ludus Best Practices

in this article, we'll review some best practices we suggest for operating your ludus account these are tips and tricks we've learned over the years that many programs have found useful refunds/exchange policy notifying patrons of your refund/exchange policy can be extremely helpful for the smooth operation of ticketing your events this makes patrons aware of your policy and provides contact information if they need assistance with a refund/exchange if you choose to do so suggested article set patron policies docid\ jp7sv cs2fy4 cp3vcvz0 walk through the patron purchase process walking through the patron purchase process before you go live with ticket sales helps admins better prepare for questions patrons may have while purchasing tickets visit the patron side of your ludus site by clicking the green link at the bottom of your ludus admin page if your event is not yet set to "on", you can go to options > share > and get the "private share link" to preview the event before it goes live utilize box office view day of event within your ludus admin panel, in the options dropdown next to an event time, we offer the box office view , which can be used for quick walk up sales the box office view offers a quick checkout process and allows you to complete credit, cash, and comp sales (similar to the new order sales process) this can be helpful with in person box office sales as it's one screen and doesn't require you to click through multiple steps, allowing for super fast sales suggested article box office view docid\ zknf0lldxl9b4yymlxhyc utilize printables printables allow you to print your patron ticket sheet and blank tickets for each event time this allows you to operate your box office offline, or more quickly when handling ticket sales at the door to access printables , go to the options dropdown next to your event time > and click printables difference between refunding and releasing tickets refunding and releasing tickets are both useful tools, but it's important to know the differences and advantages of each a refund is handing the money back to the patron and putting the ticket back into the system this is useful when patrons reach out prior to the event requesting a refund a release is mainly used for nights of events where you need to re sell tickets in case a patron doesn't attend or if they donate tickets back this will release the ticket back into the system making it available again, but will not refund the money suggested article refund or release an order docid\ gxyef49oaaqqvpcucalez exchanges are easy the exchange tool allows you to move tickets from one event time to another move a patron's seats change a patron's price type such as from an adult ticket to a student ticket the difference will automatically be refunded, or if upgrading, it'll allow you to collect the difference suggested article exchange an order docid\ n bjtgintii49sbmabwou