Glossary of Statuses

as you work through ludus, you will notice various statuses (depending on where you are in the product) while some of these are obvious, some status terms may need clarification please see below for the various statuses you might see patron orders when you search a patron's order (via the search bar/magnifying glass), you might see the following statuses released tickets (seats) have been released, but the money has not been refunded released tickets are available to be purchased again partially released some of the tickets (seats) have been released, but the money has not been refunded released tickets are available to be purchased again refunded tickets (except fees) have been refunded to the patron, and the tickets are released partially refunded some of the tickets have been refunded to the patron (except fees), and those tickets are also released archived the patron's order is from an archived event (a past event) from transfer when the order shows that it was created through a patron ticket transfer (ie mom/dad transfer the tickets to grandma/grandpa ) patron passes when you search a patron's pass (via the search bar/magnifying glass), you might see the following statuses tickets left if the patron has a pass with tickets left, that will show up next to the date purchased disabled this will show if you manually disable the pass or you have refunded the pass (which automatically disables it) to see which of these it is, simply click on the pass, and that information will show along the top note when an order that used a flex pass has tickets refunded/released from that order, that single ticket(s) will show as returned to pass patron donations when you go to fundraisers > donations , you will see all donations and the status/where they have come from (the color boxes in the center of the report) credit the patron paid for the donation via credit card cash the patron paid for the donation via cash other payment options docid\ wdqo brhev7z84ufjxtqx (like checks) the patron paid for the donation via that method refunded the patron's donation has been refunded to them (by an account admin) ticket the patron has chosen to donate the money they paid for a released ticket when releasing the ticket on the admin site, you can mark that ticket as donated if the patron requests to donate it patron gift cards note please see view gift cards status docid 5ze7sf5w 2sviyielnemr for more information on gift cards, and what each status means for them