Events
Ludus Protect

Ludus Protect

3min

If a patron opts to upgrade to a refundable purchase at checkout, their order will be protected. If this patron requires a refund for one of the protected reasons, fulfillment of this refund protection will be 100% through Ludus rather than a 3rd party provider. Ludus will handle all applications and communication directly!

Note: Ludus Protect is only available through the Patron checkout process and cannot be added after the order has been completed.

What does it cover?

Ludus provides refunds if...

You cannot attend your event due to any of the reasons below and have provided the necessary evidence requested below: • Illness / Injury (not including Covid-19) • Pre-existing Medical Condition • Death of Immediate Family • Pregnancy Complication • Public Transport Failure • Flight disruption • Mechanical Breakdown • Adverse Weather • Home Emergency • Jury Service • Court Summons • Armed Forces & Emergency Services Recall

If your event is canceled or postponed by the organizer, the organizer is responsible for refunds. Ludus's customer support team will be able to assist you in finding the correct person to reach out to, but Ludus is prohibited from issuing the refund.

We may consider other emergency circumstances at our discretion.

General Conditions of Refund

  • Any reason for refund must not be foreseeable at the time you made the booking for the event.
  • We do not refund if you made your booking by mistake, or if it is no longer wanted or needed.
  • If the event is canceled, or postponed to a date you cannot attend, please contact the venue, or event organizer directly.
  • You must make all arrangements to attend the event, including arranging any necessary travel or documents and allowing suitable travel time.
  • You will be asked to provide supporting evidence at your own expense.
  • Your refund will be made to the same method used to purchase tickets.
  • The maximum refund value will not exceed $200 USD or local currency equivalent.
  • Claims must be submitted no later than 14 days following the occurrence of the event.

Covid-19

Due to the uncertainty of Covid-19, Ludus does not provide refunds for missing a show with Covid-19.

Note: For a full list of what is covered and what is not, please see our Terms and Conditions.

What Does Ludus Protect Cost?



Request a Refund

To apply for a Refund simply click the link in your confirmation email. If you do not have your confirmation email please contact our support team and they will be able to assist. 

1

Navigate to the confirmation email in your inbox and scroll down to the bottom where it says "Refundable Purchase". From here you will select the HERE link (seen below).

Document image

2

Once selected, you will be brought through the process of filing your claim for refund protection.

To start, you will select the ticket(s) needing to be refunded and click Continue.

Document image


Next, you will fill out your information as well as select the reason you are requesting a refund.

Note: Please provide as much supporting evidence as possible while filling out this information and selecting the reason for the refund.

Document image


Finally, you will Submit the Application and be brought to the Confirmation page.

Document image


Additionally, you will receive an email confirmation of the refund application. From this email, you can view the status of the application.

Document image




More about Ludus Protect can be found here.



Note: Follow-up on refund claims will occur within 7 days of the application. If you have any questions regarding your claim you are welcome to reach out to us via email.





Did this page help you?
PREVIOUS
Ludus Protect
NEXT
Enable or Disable Refund Protection
Docs powered by Archbee