Ludus Protect

Events
Ludus Protect
3min
If a patron opts to upgrade to a refundable purchase at checkout, their order will be protected. If this patron requires a refund for one of the protected reasons, fulfillment of this refund protection will be 100% through Ludus rather than a 3rd party provider. Ludus will handle all applications and communication directly!
Note: Ludus Protect is only available through the Patron checkout process and cannot be added after the order has been completed.
Ludus provides refunds if...
You cannot attend your event due to any of the reasons below and have provided the necessary evidence requested below:
• Illness / Injury (not including Covid-19)
• Pre-existing Medical Condition
• Death of Immediate Family
• Pregnancy Complication
• Public Transport Failure
• Flight disruption
• Mechanical Breakdown
• Adverse Weather
• Home Emergency
• Jury Service
• Court Summons
• Armed Forces & Emergency Services Recall
If your event is canceled or postponed by the organizer, the organizer is responsible for refunds. Ludus's customer support team will be able to assist you in finding the correct person to reach out to, but Ludus is prohibited from issuing the refund.
We may consider other emergency circumstances at our discretion.
General Conditions of Refund
Any reason for refund must not be foreseeable at the time you made the booking for the event.
We do not refund if you made your booking by mistake, or if it is no longer wanted or needed.
If the event is canceled, or postponed to a date you cannot attend, please contact the venue, or event organizer directly.
You must make all arrangements to attend the event, including arranging any necessary travel or documents and allowing suitable travel time.
You will be asked to provide supporting evidence at your own expense.
Your refund will be made to the same method used to purchase tickets.
The maximum refund value will not exceed $200 USD or local currency equivalent.
Claims must be submitted no later than 14 days following the occurrence of the event.
Covid-19
Due to the uncertainty of Covid-19, Ludus does not provide refunds for missing a show with Covid-19.
Note: For a full list of what is covered and what is not, please see our Terms and Conditions.﻿
Ludus protect cost you as the seller nothing to offer.  If a patron elects to purchase refund protect for their order, the cost is passed on to them. The fee for Ludus Protect is 10% of the cost for the order.

For a $10.00 ticket the cost of Ludus protect would be:
$1.00 if you are absorbing fees.
$1.13 if you are passing fees on to the patron. ($10 ticket + 5% +$0.75 Ludus Fees)
Note: The fee for Ludus Protect has a cap at $20.00 total per order.  Payouts for Ludus Protect are also capped at $200.00 per order.
﻿
To apply for a Refund simply click the link in your confirmation email. If you do not have your confirmation email please contact our support team and they will be able to assist. 
1
Navigate to the confirmation email in your inbox and scroll down to the bottom where it says "Refundable Purchase". From here you will select the HERE link (seen below).
﻿
2
Once selected, you will be brought through the process of filing your claim for refund protection.
To start, you will select the ticket(s) needing to be refunded and click Continue.
﻿
Next, you will fill out your information as well as select the reason you are requesting a refund. 
Note: Please provide as much supporting evidence as possible while filling out this information and selecting the reason for the refund.
﻿
Finally, you will Submit the Application and be brought to the Confirmation page. 
﻿
Additionally, you will receive an email confirmation of the refund application. From this email, you can view the status of the application.
﻿
﻿
More about Ludus Protect can be found here.
Note: Follow-up on refund claims will occur within 7 days of the application. If you have any questions regarding your claim you are welcome to reach out to us via email.
If you have the patron's order details, you can search the order/information for the claim on your account.
To search:
Go to your Ludus account
Type in the reference number or name of the patron in the Search Bar/Magnifying Glass
Select the order
Scroll down to the tickets, and there will be a shield next to the tickets with information on the refund/if it went through.
Note - The patron will receive an approval or rejection email once the team goes through their claim/submission. If the patron has any questions, they can reach the team by directly responding to their approval or rejection email.
﻿
Note: Follow-up on refund claims will occur within 7 days of the application. If you have any questions regarding your claim you are welcome to reach out to us via email.
﻿
﻿
Ludus Protect
Enable or Disable Refund Protection
What does it cover?

Ludus provides refunds if...

General Conditions of Refund

Covid-19

What Does Ludus Protect Cost?

Request a Refund

How do I know if the patron has been refunded?

To search:
