Refund Fees and Adjustments

when reconciling a direct deposit payout, you may know two categories refund fees (returned) and adjustments these appear when you absorb fees on events and end up refunding tickets or doing ticket downgrades here is an explanation of both refund fees (returned) when you refund a ticket that has fees absorbed, we refund the full face value of the ticket back to the patron which includes the absorbed fee for example, patron pays $10 flat, we take the $1 25 fee, and send you the $8 75 to your stripe account if you end up refunding the $10 to the patron, we need to take $10 from your stripe account, though we originally only sent you $8 75 what we do to get the full fee back is charge your stripe account $1 25, evening out to a total negative value of $10 on your account (the original face value of the ticket) if you pass fees on to patrons, then this does not occur adjustments stripe's minimum charge amount is $0 50, which means we can not charge your account for anything less than $0 50 sometimes when you do a downgrade — like from $10 to $9— the returned refund fee may be less than $0 50, in this case let's say $0 19 what we have to do is charge your account $0 50 first, and then we return the $0 31 difference so you never return more fees than expected this happens in one fell swoop so your transaction log will show a "refund fees (returned)" line as $0 50 and then an adjustment of $0 31, so your net returned fee is $0 19