FAQs/Troubleshooting

Season Tickets (Passes) and Absorbing Fees

2min

If you choose to set up a Season Ticket (pass) and wish to have fees absorbed, there are a few key items to know.

Flate Price Season Ticket:

When setting up a Flat Price Season Ticket/Passes, you can choose to have those fees absorbed directly on the pass. This will absorb all fees associated with the pass/ticket, and the patron will not have to pay those.

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Discount Percentage Season Ticket:

When setting up a Discount Percentage off a Season Ticket/Pass, you can not elect to absorb fees directly on the pass.

Since this pass type is essentially a discount, those fees would need to be absorbed in the event itself. That would be under More (next to the event) -> Settings -> Additional Options. From here, you can select to absorb fees on the event if desired.

Note - if absorbing fees on the event, that setup will absorb the fees for all patrons that purchase tickets to the event, not just those with the discount percentage season ticket.