Look Up a Past Order

The search bar is a powerful tool that allows you to search for patrons, prior orders, donations, passes, and more. To find a previous order, click the magnifying glass (🔍) in the upper right-hand corner of the screen and enter the patron name.

From here, you will see a list of orders attached to the patron. Click the desired order to pull up the details/editing screen. You can also select the Patron tab to view the patron's entire profile (this will display all transaction history).



Maybe you forgot to attach patron details to an order. If you know the event time the order was for, you can look it up by viewing the "orders" report for the event time. To do this, click Options next to the event time and select View Report.

Then, click the Orders tab on the reporting. Scroll through the report until you see the correct line. Then click the details button on the far left side of the rows.