Refund a Gift Card

if needed, gift cards can be refunded to the original method of purchase the following steps will explain how to refund the purchase of a gift card locate the gift card to be refunded you can do this via reports > gift cards or the gift card screen under more , top navigation, and then gift card select the gift card to refund by clicking the code or searching the code using the search bar/magnifying glass click the refund button on the order details a new window will open up to process the refund from here you can enter the reason for the refund in the drop down enter the amount of the refund it can be in fully or partially refunded enter optional details of the refund enter an email address to send the confirmation to note all refunds are sent back to the original purchase method click refund to process the refund credit card refunds will be processed automatically; cash or check refunds must be issued by your group note you cannot refund any more than the current balance on the gift card if any of the balance has been used, that cannot be refunded unless the tickets/items purchased with the gift card are also refunded