Events
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Order Details
Refund or Release an Order
Mark a ticket as "donated"
1min
On occasion, patrons will request to donate the cost of their ticket to your program rather than receive a refund. We've made this request easy to handle using the Refund / Release feature.
1
Use the search bar at the top of your admin panel to look up the patron
2
From the list of orders, select the one you'd like to mark as donated
3
Scroll to the section titled "Tickets" and click each applicable ticket.
4
Click Refund/Release.
5
From the pop-up menu, navigate over to the Release tab.
6
Check the box for "Mark as donation" and click Submit.
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