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Order Details
Refund or Release an Order

Mark a ticket as "donated"

1min

On occasion, patrons will request to donate the cost of their ticket to your program rather than receive a refund. We've made this request easy to handle using the Refund / Release feature.

Mark a ticket as donated:

1

Use the search bar at the top of your admin panel to look up the patron

2

From the list of orders, select the one you'd like to mark as donated

3

Scroll to the section titled "Tickets" and click each applicable ticket.

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4

Click Refund/Release.

5

From the pop-up menu, navigate over to the Release tab.

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6

Check the box for "Mark as donation" and click Submit.